Phone.com/Configure/Extensions/Call-Back - Revision history

Brett Wuth: /* Wrong Numbers */

2018-06-08T20:07:29Z

Wrong Numbers

←Older revision		Revision as of 20:07, 8 June 2018
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	== Wrong Numbers ==		== Wrong Numbers ==
-	Wrong numbers going to the ~~call~~-~~back~~ are inevitable. People misdial. People get confused. People have old or wrong numbers.	+	Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.

	Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.		Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.

Brett Wuth: /* Wrong Numbers */

2018-06-08T20:06:37Z

Wrong Numbers

←Older revision		Revision as of 20:06, 8 June 2018
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	We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.		We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

-	The wrong numbers are directed to phone.com (as illustrated ~~in the link~~ above). They should not affect the phone bill for 403-627-5804.	+	The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.

Brett Wuth: /* Wrong Numbers */

2018-06-08T20:05:16Z

Wrong Numbers

←Older revision		Revision as of 20:05, 8 June 2018
Line 34:		Line 34:

	== Wrong Numbers ==		== Wrong Numbers ==
		+	Wrong numbers going to the call-back are inevitable. People misdial. People get confused. People have old or wrong numbers.
		+
		+	Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
		+
		+
	I looked into P K F Medical which we occasionally get calls for on the call-back line.		I looked into P K F Medical which we occasionally get calls for on the call-back line.

	They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.		They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.

-	At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com~~. See: http://pcsar.dyndns.org:8080/mediawiki/index.php/Members:Phone.com/Configure/Extensions/Call-Back~~	+	At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.
-	~~You may remember that you were the one that recommended this approach when Telus stopped supporting Remote Call Forwarding~~.	+

	We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.		We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

	The wrong numbers are directed to phone.com (as illustrated in the link above). They should not affect the phone bill for 403-627-5804.		The wrong numbers are directed to phone.com (as illustrated in the link above). They should not affect the phone bill for 403-627-5804.
-
-	~~My recommendation is to simply ignore the wrong number calls.~~

Brett Wuth: /* Wrong Numbers */

2018-06-08T20:02:44Z

Wrong Numbers

←Older revision		Revision as of 20:02, 8 June 2018
Line 34:		Line 34:

	== Wrong Numbers ==		== Wrong Numbers ==
-	~~Pat,~~
-
	I looked into P K F Medical which we occasionally get calls for on the call-back line.		I looked into P K F Medical which we occasionally get calls for on the call-back line.

Line 48:		Line 46:

	My recommendation is to simply ignore the wrong number calls.		My recommendation is to simply ignore the wrong number calls.
-
-	~~Let me know if this makes sense, or if you have any further concerns.~~
-
-	~~-- Brett~~

Brett Wuth: /* Advanced */

2018-06-08T20:02:30Z

Advanced

←Older revision		Revision as of 20:02, 8 June 2018
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	to the call-back number.		to the call-back number.
	We can set up a special extension for you so you don't have to reenter the same configuration.		We can set up a special extension for you so you don't have to reenter the same configuration.
		+
		+	== Wrong Numbers ==
		+	Pat,
		+
		+	I looked into P K F Medical which we occasionally get calls for on the call-back line.
		+
		+	They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.
		+
		+	At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com. See: http://pcsar.dyndns.org:8080/mediawiki/index.php/Members:Phone.com/Configure/Extensions/Call-Back
		+	You may remember that you were the one that recommended this approach when Telus stopped supporting Remote Call Forwarding.
		+
		+	We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
		+
		+	The wrong numbers are directed to phone.com (as illustrated in the link above). They should not affect the phone bill for 403-627-5804.
		+
		+	My recommendation is to simply ignore the wrong number calls.
		+
		+	Let me know if this makes sense, or if you have any further concerns.
		+
		+	-- Brett

Brett Wuth: /* Changing the destination phone number */

2018-03-21T01:37:40Z

Changing the destination phone number

←Older revision		Revision as of 01:37, 21 March 2018
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	== Changing the destination phone number ==		== Changing the destination phone number ==
-	~~=== Login ===~~	+	See {{subpage\|Change destination number}}
-	~~[[Image:Phone.com call-back extension login labelled.png\|200px\|right]]~~	+
-	~~You can change the destination phone number by going to:~~	+
-		+
-	~~https://control.phone.com/login?role=voip~~	+
-		+
-	~~Click on the word '''EXTENSION'''~~	+
-	~~('''<span style='color: #ba0000;'>A</span>''').~~	+
-		+
-	~~Enter~~	+
-	* Phone number: 855-727-6825	+
-	* Extension: 200	+
-	* Password: XXXXXX	+
-	~~('''<span style='color: #ba0000;'>B</span>''').~~	+
-		+
-	~~Get the password from~~	+
-	{{subpage\|~~Password\|this link~~}},	+
-	~~another search manager, call-back person~~	+
-	~~or the [[Technology Committee]].~~	+
-	~~(It's not printed on this public page because it could be abused.)~~	+
-		+
-	~~Click on '''Login'''~~	+
-	~~('''<span style='color: #ba0000;'>C</span>''').~~	+
-	~~<br clear=all>~~	+
-		+
-	~~=== Main Screen ===~~	+
-	~~[[Image:Phone.com call-back extension main screen labelled.png\|400px\|right]]~~	+
-	~~Once you're logged in you'll be shown the main screen for the Call-Back extension.~~	+
-		+
-	~~On the left side there's a menu.~~	+
-	~~Click on "Settings"~~	+
-	~~('''<span style='color: #ba0000;'>A</span>''').~~	+
-	~~<br clear=all>~~	+
-		+
-	~~=== Call Handling Rules ===~~	+
-	~~[[Image:Phone.com Call Handling Rules screen labelled.png\|200px\|right]]~~	+
-	~~On the left menu under '''Settings''',~~	+
-	~~click on '''Call Handling Rules'''~~	+
-	~~('''<span style='color: #ba0000;'>A</span>''').~~	+
-		+
-	~~=== Forwarding to a Phone Number ===~~	+
-	~~You can now enter the new number you want the Call-Back number to be forwarded to.~~	+
-	~~('''<span style='color: #ba0000;'>B</span>''').~~	+
-		+
-	~~Make sure the "'''Ring above number for'''"~~	+
-	~~is set to the maximum '''90 seconds'''~~	+
-	~~('''<span style='color: #ba0000;'>C</span>''').~~	+
-		+
-	~~Click on the gear icon for Advanced Configuration~~	+
-	~~('''<span style='color: #ba0000;'>D</span>''').~~	+
-	~~<br clear=all>~~	+
-	~~[[Image:Phone.com call-back extension Call Handling Rules details labelled.png\|400px]]~~	+
-		+
-	~~==== Advanced Configuration ====~~	+
-	~~The display will expand to show you the advanced configuration.~~	+
-		+
-	~~Set "'''Caller ID to show me'''" to~~	+
-	~~"'''Caller's ID'''"~~	+
-	~~so your phone will show who's calling (e.g. the RCMP)~~	+
-	~~('''<span style='color: #ba0000;'>A</span>''').~~	+
-		+
-	~~Alternatively~~	+
-	~~you can set it to~~	+
-	~~"'''Called Number'''",~~	+
-	~~if you want to set a special ring tone on your phone for calls to the Call-Back number.~~	+
-	~~The number that will show up will actually be 587-315-0065~~	+
-	~~rather than 403-627-5804~~	+
-	~~because of our two-step call forwarding configuration.~~	+
-		+
-	~~Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back".~~	+
-	~~Or leave it blank if you don't care~~	+
-	~~('''<span style='color: #ba0000;'>B</span>''').~~	+
-		+
-	~~Set "Screening" to "Off" to have the call go through immediately when you answer~~	+
-	~~('''<span style='color: #ba0000;'>C</span>''').~~	+
-		+
-	~~If you set it to "On", you'll hear a message like:~~	+
-		+
-	~~Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore.~~	+
-		+
-	~~This can be useful if someone else (or an answering machine) might answer your phone and~~	+
-	~~you want the caller to just hear ringing if it's the wrong person.~~	+
-		+
-	~~[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png\|600px]]~~	+
-		+
-	~~=== Forwarding to the On-Call Managers ===~~	+
-	~~When we're not in the middle of an incident, the Call-Back Number can be forwarded~~	+
-	~~to all the On-Call Managers. When the number is called, all the manager's phones will ring at once~~	+
-	~~and the first to answer will be connected to the calling party.~~	+
-		+
-	~~'''This feature is not ready to be deployed. It first must be tested and all on-call managers trained in its usage.~~	+
-		+
-	~~Choose the "Add an Extension" icon~~	+
-	~~('''<span style='color: #ba0000;'>A</span>''').~~	+
-		+
-	~~Pick "On-Call Managers (201)"~~	+
-	~~('''<span style='color: #ba0000;'>B</span>''').~~	+
-		+
-	~~[[Image:Phone.com forward to an extension.pdf\|600px]]~~	+
-		+
-	~~=== Save Settings ===~~	+
-	~~[[Image:Phone.com call-back extension Call Handling Rules Save labelled.png\|200px\|right]]~~	+
-	~~When you make changes, click on "'''Save Rule Settings'''"~~	+
-	~~('''<span style='color: #ba0000;'>D</span>''').~~	+
-	~~<br clear=all>~~	+
-		+
-	~~=== Test ===~~	+
-	~~Call in to the Call-Back Number (403-627-5804) from another phone~~	+
-	~~and check to see whether your change to the destination number is working.~~	+

	== Help ==		== Help ==

Brett Wuth: /* Forwarding to the On-Call Managers */

2018-03-21T00:35:00Z

Forwarding to the On-Call Managers

←Older revision		Revision as of 00:35, 21 March 2018
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	'''This feature is not ready to be deployed. It first must be tested and all on-call managers trained in its usage.		'''This feature is not ready to be deployed. It first must be tested and all on-call managers trained in its usage.

-	~~[[Image:Phone.com forward to an extension.pdf\|600px\|right]]~~
	Choose the "Add an Extension" icon		Choose the "Add an Extension" icon
	('''<span style='color: #ba0000;'>A</span>''').		('''<span style='color: #ba0000;'>A</span>''').
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	Pick "On-Call Managers (201)"		Pick "On-Call Managers (201)"
	('''<span style='color: #ba0000;'>B</span>''').		('''<span style='color: #ba0000;'>B</span>''').
		+
		+	[[Image:Phone.com forward to an extension.pdf\|600px]]

	=== Save Settings ===		=== Save Settings ===

Brett Wuth: /* Advanced Configuration */

2018-03-21T00:34:04Z

Advanced Configuration

←Older revision		Revision as of 00:34, 21 March 2018
Line 99:		Line 99:
	This can be useful if someone else (or an answering machine) might answer your phone and		This can be useful if someone else (or an answering machine) might answer your phone and
	you want the caller to just hear ringing if it's the wrong person.		you want the caller to just hear ringing if it's the wrong person.
		+
	[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png\|600px]]		[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png\|600px]]

Brett Wuth: /* Advanced Configuration */

2018-03-21T00:32:27Z

Advanced Configuration

←Older revision		Revision as of 00:32, 21 March 2018
Line 71:		Line 71:

	==== Advanced Configuration ====		==== Advanced Configuration ====
-	~~[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png\|600px\|right]]~~
	The display will expand to show you the advanced configuration.		The display will expand to show you the advanced configuration.

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	This can be useful if someone else (or an answering machine) might answer your phone and		This can be useful if someone else (or an answering machine) might answer your phone and
	you want the caller to just hear ringing if it's the wrong person.		you want the caller to just hear ringing if it's the wrong person.
		+	[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png\|600px]]
		+
	=== Forwarding to the On-Call Managers ===		=== Forwarding to the On-Call Managers ===
	When we're not in the middle of an incident, the Call-Back Number can be forwarded		When we're not in the middle of an incident, the Call-Back Number can be forwarded

Brett Wuth: /* Save Settings */

2018-03-21T00:31:52Z

Save Settings

←Older revision		Revision as of 00:31, 21 March 2018
Line 115:		Line 115:

	=== Save Settings ===		=== Save Settings ===
		+	[[Image:Phone.com call-back extension Call Handling Rules Save labelled.png\|200px\|right]]
	When you make changes, click on "'''Save Rule Settings'''"		When you make changes, click on "'''Save Rule Settings'''"
	('''<span style='color: #ba0000;'>D</span>''').		('''<span style='color: #ba0000;'>D</span>''').