Phone.com/Configure/Extensions/Call-Back/Change destination number - Revision history

Brett Wuth: /* Login */

Brett Wuth — Tue, 09 Aug 2022 20:12:53 GMT

←Older revision		Revision as of 20:12, 9 August 2022
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	* Password: XXXXXX		* Password: XXXXXX
	('''<span style='color: #ba0000;'>B</span>''').		('''<span style='color: #ba0000;'>B</span>''').
		+
		+
	[[Image:Phone.com call-back extension login labelled.png\|200px]]		[[Image:Phone.com call-back extension login labelled.png\|200px]]

Brett Wuth: /* Login */

Brett Wuth — Tue, 09 Aug 2022 20:12:24 GMT

←Older revision		Revision as of 20:12, 9 August 2022
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	== Login ==		== Login ==
-	~~[[Image:Phone.com call-back extension login labelled.png\|200px\|right]]~~
	You can change the destination phone number by going to:		You can change the destination phone number by going to:

Line 20:		Line 19:
	* Password: XXXXXX		* Password: XXXXXX
	('''<span style='color: #ba0000;'>B</span>''').		('''<span style='color: #ba0000;'>B</span>''').
		+	[[Image:Phone.com call-back extension login labelled.png\|200px]]

	Get the password from		Get the password from

Brett Wuth at 01:41, 21 March 2018

Brett Wuth — Wed, 21 Mar 2018 01:41:55 GMT

←Older revision		Revision as of 01:41, 21 March 2018
Line 1:		Line 1:
	You can change which destination phone number, the Call-Back extension is forwarded to.		You can change which destination phone number, the Call-Back extension is forwarded to.
-	~~Use~~ this procedure.	+	The destination can either be a phone number you specify.
		+	Or it can be forwarded to ring all the on-call managers simultaneously.
		+
		+
		+	To change the destination, use this procedure.

	== Login ==		== Login ==

Brett Wuth at 01:40, 21 March 2018

Brett Wuth — Wed, 21 Mar 2018 01:40:35 GMT

←Older revision		Revision as of 01:40, 21 March 2018
Line 1:		Line 1:
-	=== Login ===	+	You can change which destination phone number, the Call-Back extension is forwarded to.
		+	Use this procedure.
		+
		+	== Login ==
	[[Image:Phone.com call-back extension login labelled.png\|200px\|right]]		[[Image:Phone.com call-back extension login labelled.png\|200px\|right]]
	You can change the destination phone number by going to:		You can change the destination phone number by going to:
Line 24:		Line 27:
	<br clear=all>		<br clear=all>

-	=== Main Screen ===	+	== Main Screen ==
	[[Image:Phone.com call-back extension main screen labelled.png\|400px\|right]]		[[Image:Phone.com call-back extension main screen labelled.png\|400px\|right]]
	Once you're logged in you'll be shown the main screen for the Call-Back extension.		Once you're logged in you'll be shown the main screen for the Call-Back extension.
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	<br clear=all>		<br clear=all>

-	=== Call Handling Rules ===	+	== Call Handling Rules ==
	[[Image:Phone.com Call Handling Rules screen labelled.png\|200px\|right]]		[[Image:Phone.com Call Handling Rules screen labelled.png\|200px\|right]]
	On the left menu under '''Settings''',		On the left menu under '''Settings''',
Line 39:		Line 42:
	('''<span style='color: #ba0000;'>A</span>''').		('''<span style='color: #ba0000;'>A</span>''').

-	=== Forwarding to a Phone Number ===	+	== Forwarding to a Phone Number ==
	You can now enter the new number you want the Call-Back number to be forwarded to.		You can now enter the new number you want the Call-Back number to be forwarded to.
	('''<span style='color: #ba0000;'>B</span>''').		('''<span style='color: #ba0000;'>B</span>''').
Line 52:		Line 55:
	[[Image:Phone.com call-back extension Call Handling Rules details labelled.png\|400px]]		[[Image:Phone.com call-back extension Call Handling Rules details labelled.png\|400px]]

-	==== Advanced Configuration ====	+	=== Advanced Configuration ===
	The display will expand to show you the advanced configuration.		The display will expand to show you the advanced configuration.

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	[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png\|600px]]		[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png\|600px]]

-	=== Forwarding to the On-Call Managers ===	+	== Forwarding to the On-Call Managers ==
	When we're not in the middle of an incident, the Call-Back Number can be forwarded		When we're not in the middle of an incident, the Call-Back Number can be forwarded
	to all the On-Call Managers. When the number is called, all the manager's phones will ring at once		to all the On-Call Managers. When the number is called, all the manager's phones will ring at once
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	[[Image:Phone.com forward to an extension.pdf\|600px]]		[[Image:Phone.com forward to an extension.pdf\|600px]]

-	=== Save Settings ===	+	== Save Settings ==
	[[Image:Phone.com call-back extension Call Handling Rules Save labelled.png\|200px\|right]]		[[Image:Phone.com call-back extension Call Handling Rules Save labelled.png\|200px\|right]]
	When you make changes, click on "'''Save Rule Settings'''"		When you make changes, click on "'''Save Rule Settings'''"
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	<br clear=all>		<br clear=all>

-	=== Test ===	+	== Test ==
	Call in to the Call-Back Number (403-627-5804) from another phone		Call in to the Call-Back Number (403-627-5804) from another phone
	and check to see whether your change to the destination number is working.		and check to see whether your change to the destination number is working.

Brett Wuth: New page: === Login === right You can change the destination phone number by going to: https://control.phone.com/login?role=voip Cl...

Brett Wuth — Wed, 21 Mar 2018 01:37:56 GMT

New page: === Login === right You can change the destination phone number by going to: https://control.phone.com/login?role=voip Cl...

New page

=== Login ===
[[Image:Phone.com call-back extension login labelled.png|200px|right]]
You can change the destination phone number by going to:

https://control.phone.com/login?role=voip

Click on the word '''EXTENSION'''
('''A''').

Enter
* Phone number: 855-727-6825
* Extension: 200
* Password: XXXXXX
('''B''').

Get the password from
{{subpage|Password|this link}},
another search manager, call-back person
or the [[Technology Committee]].
(It's not printed on this public page because it could be abused.)

Click on '''Login'''
('''C''').
 

=== Main Screen ===
[[Image:Phone.com call-back extension main screen labelled.png|400px|right]]
Once you're logged in you'll be shown the main screen for the Call-Back extension.

On the left side there's a menu.
Click on "Settings"
('''A''').
 

=== Call Handling Rules ===
[[Image:Phone.com Call Handling Rules screen labelled.png|200px|right]]
On the left menu under '''Settings''',
click on '''Call Handling Rules'''
('''A''').

=== Forwarding to a Phone Number ===
You can now enter the new number you want the Call-Back number to be forwarded to.
('''B''').

Make sure the "'''Ring above number for'''"
is set to the maximum '''90 seconds'''
('''C''').

Click on the gear icon for Advanced Configuration
('''D''').
 
[[Image:Phone.com call-back extension Call Handling Rules details labelled.png|400px]]

==== Advanced Configuration ====
The display will expand to show you the advanced configuration.

Set "'''Caller ID to show me'''" to
"'''Caller's ID'''"
so your phone will show who's calling (e.g. the RCMP)
('''A''').

Alternatively
you can set it to
"'''Called Number'''",
if you want to set a special ring tone on your phone for calls to the Call-Back number.
The number that will show up will actually be 587-315-0065
rather than 403-627-5804
because of our two-step call forwarding configuration.

Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back".
Or leave it blank if you don't care
('''B''').

Set "Screening" to "Off" to have the call go through immediately when you answer
('''C''').

If you set it to "On", you'll hear a message like:

Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore.

This can be useful if someone else (or an answering machine) might answer your phone and
you want the caller to just hear ringing if it's the wrong person.

[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png|600px]]

=== Forwarding to the On-Call Managers ===
When we're not in the middle of an incident, the Call-Back Number can be forwarded
to all the On-Call Managers. When the number is called, all the manager's phones will ring at once
and the first to answer will be connected to the calling party.

'''This feature is not ready to be deployed. It first must be tested and all on-call managers trained in its usage.

Choose the "Add an Extension" icon
('''A''').

Pick "On-Call Managers (201)"
('''B''').

[[Image:Phone.com forward to an extension.pdf|600px]]

=== Save Settings ===
[[Image:Phone.com call-back extension Call Handling Rules Save labelled.png|200px|right]]
When you make changes, click on "'''Save Rule Settings'''"
('''D''').
 

=== Test ===
Call in to the Call-Back Number (403-627-5804) from another phone
and check to see whether your change to the destination number is working.