Phones/Admin line - Revision history

Brett Wuth: /* Main menu */

Brett Wuth — Sun, 23 Feb 2014 01:49:59 GMT

Main menu

←Older revision		Revision as of 01:49, 23 February 2014
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	rather than just leaving them confused or with no real emergency number to contact.		rather than just leaving them confused or with no real emergency number to contact.

-	Option 2 does the same thing, but is worded differently because sometimes Tasking Agencies	+	Option 2 does the same thing as option 1, but is worded differently because sometimes Tasking Agencies
	just want to get some advice on a current incident and don't think that rises to the level		just want to get some advice on a current incident and don't think that rises to the level
	of using our emergency contacts. This gets them to our dispatch, which will get them in		of using our emergency contacts. This gets them to our dispatch, which will get them in

Brett Wuth at 01:31, 23 February 2014

Brett Wuth — Sun, 23 Feb 2014 01:31:04 GMT

←Older revision		Revision as of 01:31, 23 February 2014
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-	Our admin line 1-855-727-6825 is designed as the one number we give out for administrative purposes. (I.e. anything that's not a search.)	+	Our toll-free admin line '''1-855-727-6825''' is designed as the one number we give out for administrative purposes. (I.e. anything that's not a search.)
	Because we have people cycling through roles on a fairly regular basis, we don't want to publish individual's personal numbers.		Because we have people cycling through roles on a fairly regular basis, we don't want to publish individual's personal numbers.
	Those will too often be out of date.		Those will too often be out of date.
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	and either go to the current volunteer's home and/or cell,		and either go to the current volunteer's home and/or cell,
	or it can go to voice mail and be forwarded via e-mail to the appropriate committee.		or it can go to voice mail and be forwarded via e-mail to the appropriate committee.
		+
		+	The line has a small per usage cost of US$0.05/min.
		+	The intention is not that you do all of your business over this number,
		+	but rather that it be a point of first contact and that you follow up directly thereafter.

	== Main menu ==		== Main menu ==

Brett Wuth: /* Virtual extensions */

Brett Wuth — Sun, 23 Feb 2014 01:28:22 GMT

Virtual extensions

←Older revision		Revision as of 01:28, 23 February 2014
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	* Forward calls to your personal phone number. E.g. your home phone, your cell phone or both.		* Forward calls to your personal phone number. E.g. your home phone, your cell phone or both.
	* Take a voice message and e-mail it to you.		* Take a voice message and e-mail it to you.
		+	* Lots more if you want to get into it.

	You can configure your extension by logging in at:		You can configure your extension by logging in at:
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	* Extension: Use three digit number from above list		* Extension: Use three digit number from above list
	* Password: Use the password given to you by the [[phone.com administrator]]		* Password: Use the password given to you by the [[phone.com administrator]]
		+
		+	Once you're logged in, click on "Settings" to change your voice mail and notification.
		+	Click on "Settings > Call Handling Rules" to change how calls are forwarded to you.
		+
		+	There's a pocket guide when you click on "Voicemail", and more help under "Support".
		+	If you can't figure something out, ask [[Brett Wuth]].

Brett Wuth: /* Virtual extensions */

Brett Wuth — Sun, 23 Feb 2014 01:19:50 GMT

Virtual extensions

←Older revision		Revision as of 01:19, 23 February 2014
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	* Phone Number: 855-727-6825		* Phone Number: 855-727-6825
	* Extension: Use three digit number from above list		* Extension: Use three digit number from above list
-	* Password: Use the password given to you by the [[phone.com ~~adminstrator~~]]	+	* Password: Use the password given to you by the [[phone.com administrator]]

Brett Wuth: /* Virtual extensions */

Brett Wuth — Sun, 23 Feb 2014 01:19:38 GMT

Virtual extensions

←Older revision		Revision as of 01:19, 23 February 2014
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	You can configure your extension by logging in at:		You can configure your extension by logging in at:
-	https://control.phone.com/login?role=voip;_sid=paISU6hJMith2ofYmXJXPmzIYR	+	[https://control.phone.com/login?role=voip;_sid=paISU6hJMith2ofYmXJXPmzIYR Phone.com extension login page].
		+	* Phone Number: 855-727-6825
		+	* Extension: Use three digit number from above list
		+	* Password: Use the password given to you by the [[phone.com adminstrator]]

Brett Wuth: /* Virtual extensions */

Brett Wuth — Sun, 23 Feb 2014 01:08:31 GMT

Virtual extensions

←Older revision		Revision as of 01:08, 23 February 2014
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	* 104 - President		* 104 - President
	* 105 - Training		* 105 - Training
		+
		+
		+	Each extension can be configured to:
		+
		+	* Forward calls to your personal phone number. E.g. your home phone, your cell phone or both.
		+	* Take a voice message and e-mail it to you.
		+
		+	You can configure your extension by logging in at:
		+	https://control.phone.com/login?role=voip;_sid=paISU6hJMith2ofYmXJXPmzIYR

Brett Wuth: /* Main menu */

Brett Wuth — Sun, 23 Feb 2014 01:02:31 GMT

Main menu

←Older revision		Revision as of 01:02, 23 February 2014
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	For our President, press 4.		For our President, press 4.
	Training, press 5.		Training, press 5.
		+
		+	Both 1 & 2 go to our [[Members:STARS/Answer service\|dispatch service]] (STARS).
		+	It's not our intention that the Admin phone line be used as an emergency line.
		+	We have other [[phones\|phone numbers]] for that.
		+	But in case someone calls this number by mistake,
		+	we want them to be able to get into our emergency contact system,
		+	rather than just leaving them confused or with no real emergency number to contact.
		+
		+	Option 2 does the same thing, but is worded differently because sometimes Tasking Agencies
		+	just want to get some advice on a current incident and don't think that rises to the level
		+	of using our emergency contacts. This gets them to our dispatch, which will get them in
		+	contact with a Search Manager. Together they can review the situation, and if that results
		+	in no activation, that's just fine. We want to be called for those types of discussion.
		+
		+	The other options forwards to "virtual extensions" that our members can customize as they like.
		+
		+	== Virtual extensions ==
		+
		+	The following virtual extensions are configured. Others can easily be added at no additional cost.
		+
		+	* 103 - Administrator
		+	* 104 - President
		+	* 105 - Training

Brett Wuth at 00:53, 23 February 2014

Brett Wuth — Sun, 23 Feb 2014 00:53:07 GMT

←Older revision		Revision as of 00:53, 23 February 2014
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	and either go to the current volunteer's home and/or cell,		and either go to the current volunteer's home and/or cell,
	or it can go to voice mail and be forwarded via e-mail to the appropriate committee.		or it can go to voice mail and be forwarded via e-mail to the appropriate committee.
		+
		+	== Main menu ==
		+
		+	When you dial in, you'll hear:
		+
		+	You've reached Pincher Creek Search and Rescue.
		+	For emergencies, press 1.
		+	If you'd like to discuss a current situation with Search and Rescue, press 2.
		+	To reach the administrator or for billing, press 3.
		+	For our President, press 4.
		+	Training, press 5.

Brett Wuth: New page: Our admin line 1-855-727-6825 is designed as the one number we give out for administrative purposes. (I.e. anything that's not a search.) Because we have people cycling through roles on a ...

Brett Wuth — Sun, 23 Feb 2014 00:50:26 GMT

New page: Our admin line 1-855-727-6825 is designed as the one number we give out for administrative purposes. (I.e. anything that's not a search.) Because we have people cycling through roles on a ...

New page

Our admin line 1-855-727-6825 is designed as the one number we give out for administrative purposes. (I.e. anything that's not a search.)
Because we have people cycling through roles on a fairly regular basis, we don't want to publish individual's personal numbers.
Those will too often be out of date.

Our admin line is provided through {{contact|Phone.com}}.
They provide an inexpensive virtual PBX where we can create menus and virtual extensions.
Each role that needs a point of contact can have its own extension
and either go to the current volunteer's home and/or cell,
or it can go to voice mail and be forwarded via e-mail to the appropriate committee.