Phone.com/Configure/Extensions/Call-Back
From PCSAR
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== Wrong Numbers == | == Wrong Numbers == | ||
| + | Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers. | ||
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| + | Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number. | ||
| + | |||
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I looked into P K F Medical which we occasionally get calls for on the call-back line. | I looked into P K F Medical which we occasionally get calls for on the call-back line. | ||
They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings. | They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings. | ||
| - | At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com | + | At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com. |
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We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business. | We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business. | ||
| - | The wrong numbers are directed to phone.com (as illustrated | + | The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804. |
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Current revision
Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.
Caller | v 403-627-5804 (Telus) permanently forwarded to | v 587-315-0065 (Phone.com) forwards to | v Manager(s)/Call-Back Person
(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)
Contents |
[edit] Changing the destination phone number
[edit] Help
Phone.com provides online help in the menu at the top of its pages under "Support".
You can read further about our use of phone.com here.
[edit] Advanced
Phone.com has lots of features and can do just about anything you can imagine a phone system might do. See the online help or talk to the Technology Committee if you'd like to explore them.
If you're using a complex setting, you might want to save it for the next time you're responding to the call-back number. We can set up a special extension for you so you don't have to reenter the same configuration.
[edit] Wrong Numbers
Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.
Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
I looked into P K F Medical which we occasionally get calls for on the call-back line.
They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.
At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.
We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.
