627-5804
From PCSAR
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627-2262 goes to STARS. See [[PCSAR Doc-80 Incident Notification Process]]. STARS will use the {{link|Image:Members:First Call List.pdf|First Call List}} to contact a PCSAR member. The first entry on the list is [[403-627-5804]] for the [[On-Call Manager]]. When this doesn't work they will proceed down the list of [[Call-Out People]] and [[SAR Managers]] until they reach someone. | 627-2262 goes to STARS. See [[PCSAR Doc-80 Incident Notification Process]]. STARS will use the {{link|Image:Members:First Call List.pdf|First Call List}} to contact a PCSAR member. The first entry on the list is [[403-627-5804]] for the [[On-Call Manager]]. When this doesn't work they will proceed down the list of [[Call-Out People]] and [[SAR Managers]] until they reach someone. | ||
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| + | '''Call Back:''' | ||
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| + | During an incident 627-5804 is normally used as the Call-Back Number where members can call-back for more information or to let the [[Call-Back People]] know that they are responding. During longer incidents the 627-5804 may be forwarded to different Call-Back People as they switch shifts. | ||
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| + | If 627-5804 is not working, the Call-Back People will need to use their own personal phone number as the "Call-Back Number". | ||
| + | Some of the pre-defined templates in [[Rapid Notify]] use 627-5804, so they will have to be recreated. | ||
Revision as of 00:00, 27 March 2017
403-627-5804 is Pincher Creek's Call-Back Number. Provided by Telus through PCES.
When there is not an active incident happening, it is call-forwarded to the manager on-call.
See call forwarding.
When it's not working
Occasionally Telus gives us problems and calls to 627-5804 do not go through as intended. We've designed a redundant system to help handle that.
First Notification:
Our Incident Notification System is redundant. Calls from Tasking Agencies and other SAR Groups should be made first to 403-627-2262. Only if that number doesn't work, should these people call 403-627-5804. If 627-5804 is not working, they should know enough to call 403-627-2262 instead.
627-2262 goes to STARS. See PCSAR Doc-80 Incident Notification Process. STARS will use the First Call List to contact a PCSAR member. The first entry on the list is 403-627-5804 for the On-Call Manager. When this doesn't work they will proceed down the list of Call-Out People and SAR Managers until they reach someone.
Call Back:
During an incident 627-5804 is normally used as the Call-Back Number where members can call-back for more information or to let the Call-Back People know that they are responding. During longer incidents the 627-5804 may be forwarded to different Call-Back People as they switch shifts.
If 627-5804 is not working, the Call-Back People will need to use their own personal phone number as the "Call-Back Number". Some of the pre-defined templates in Rapid Notify use 627-5804, so they will have to be recreated.
