Phone.com/Configure/Extensions/Call-Back

From PCSAR

Revision as of 20:29, 24 March 2017

Pincher SAR has a phone system called phone.com that allows us to give out a permanent phone number that doesn't change when new people switch into roles.

I've set up the extension for you:

It's configured to forward to your home number.

Changing the destination phone number

Login

You can change the destination phone nmuber by going to:

https://control.phone.com/login?role=voip

Click on the word EXTENSION (A).

Enter

• Phone number: 855-727-6825
• Extension: 200
• Password: XXXXXX

(B).

Get the password from this link, another search manager, call-back person on the Technology Committee. (It's not printed on this public page because it could be abused.)

Main Screen

Once you're logged in you'll be shown the main screen for the Call-Back extension.

On the left side theirs a menu. Click on "Settings". (A).

Call Handling Rules

Choose the menu on the left "Settings" and then "Call Handling Rules" (A).

Change the phone numbers as you like. Add phone numbers using "ADD ANOTHER NUMBER". Remove phone numbers with the garbage can. All the phone numbers listed will be called simultaneously.

For each phone number, click on the "Advanced" button (B). This will cause some additional information to show up under the phone number as illustrated.

Set "Caller ID to show me" to "Called Number" if you want the caller ID to show up as 1-855-855-5899. Otherwise the original caller's caller ID will be sent (e.g. Shell). Using our line (Called Number) can be useful if you set a special ring tone on your phone for calls from the alert line.

"Screening" must be "On". (C) Otherwise when one of your lines goes to voice mail or answering machine, everyone else will stop ringing. Call screening means that when you answer a forwarded call, the phone system will play a message to you before connecting you to the calling party. The message will sound like:

   Hello. Call from 855-855-5899 to "Emergency Alert". Press 1 to accept or 2 to ignore. 

Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "Emergency Alert".

When you make changes, click on "SAVE RULE SETTINGS". (Not shown in diagram.)

There's online help in the menu under "Support". You can read about our use of phone.com here:

http://pcsar.dyndns.org:8080/mediawiki/index.php/Members:Phone.com

(You'll need to log into the wiki to read these pages).

Test your personal emergency extension

Now you can test your call forwarding settings.

1. Call 1-855-855-5899 from another phone line (not one of the phone lines you specified)

Your call should be forwarded to all the phones you specified. Check to see if things ring the way you want, and that you can talk to the calling party.

If you share the phone numbers with other people in your family or coworkers, let them know that if they can't pass the phone to you they should just hang up. They should NOT press 1. Your other phones will continue to ring. And in a real emergency, this will allow the phones of the other agency members to continue to ring until someone is able to take the call.