Editing Phone.com/Configure/Extensions/Call-Back

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Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.

Caller
   |
   v  
 403-627-5804 (Telus) 
 permanently forwarded to
   |
   v
 587-315-0065 (Phone.com)
 forwards to
   |
   v
 Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

Pincher SAR has a phone system called phone.com that allows us to give
out a permanent phone number that doesn't change when new people switch
into roles.

I've set up the extension for you:

It's configured to forward to your home number.

== Changing the destination phone number ==
See {{subpage|Change destination number}}

== Help ==
Phone.com provides
online help in the menu at the top of its pages under "Support".

You can read further about our
use of phone.com [[Phone.com|here]].
== Advanced ==
Phone.com has lots of features and can do just about anything you can imagine a phone system might do.
See the online help or talk to the [[Technology Committee]] if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding
to the call-back number.
We can set up a special extension for you so you don't have to reenter the same configuration.

== Wrong Numbers ==
Wrong numbers going to the manager on-call are inevitable.  People misdial.  People get confused.  People have old or wrong numbers.

Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.

I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down.  There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065.  We've since taken up that number as a necessary link of our call-back system through phone.com.

We get wrong number calls to this number which get forwarded to the manager on-call.  Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated above).  They should not affect the phone bill for 403-627-5804.

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@@ Line 15: / Line 15: @@
 (We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)
+Pincher SAR has a phone system called phone.com that allows us to give
+out a permanent phone number that doesn't change when new people switch
+into roles.
+I've set up the extension for you:
+It's configured to forward to your home number.
 == Changing the destination phone number ==