Editing Phone.com/Configure/Extensions/Call-Back

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Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.

Caller
   |
   v  
 403-627-5804 (Telus) 
 permanently forwarded to
   |
   v
 587-315-0065 (Phone.com)
 forwards to
   |
   v
 Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

== Changing the destination phone number ==
See {{subpage|Change destination number}}

== Help ==
Phone.com provides
online help in the menu at the top of its pages under "Support".

You can read further about our
use of phone.com [[Phone.com|here]].
== Advanced ==
Phone.com has lots of features and can do just about anything you can imagine a phone system might do.
See the online help or talk to the [[Technology Committee]] if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding
to the call-back number.
We can set up a special extension for you so you don't have to reenter the same configuration.

== Wrong Numbers ==
Pat,

I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down.  There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065.  We've since taken up that number as a necessary link of our call-back system through phone.com. See: http://pcsar.dyndns.org:8080/mediawiki/index.php/Members:Phone.com/Configure/Extensions/Call-Back
You may remember that you were the one that recommended this approach when Telus stopped supporting Remote Call Forwarding.

We get wrong number calls to this number which get forwarded to the manager on-call.  Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated in the link above).  They should not affect the phone bill for 403-627-5804.

My recommendation is to simply ignore the wrong number calls.

Let me know if this makes sense, or if you have any further concerns.

-- Brett

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Editing Phone.com/Configure/Extensions/Call-Back

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@@ Line 34: / Line 34: @@
 == Wrong Numbers ==
-Wrong numbers going to the manager on-call are inevitable.  People misdial.  People get confused.  People have old or wrong numbers.
+Pat,
-Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
 I looked into P K F Medical which we occasionally get calls for on the call-back line.
@@ Line 43: / Line 40: @@
 They were a Calgary business which now appears to be shut down.  There are no current listings for them on the web, just old yelp-like reviews/listings.
-At one time they had the phone number 587-315-0065.  We've since taken up that number as a necessary link of our call-back system through phone.com.
+At one time they had the phone number 587-315-0065.  We've since taken up that number as a necessary link of our call-back system through phone.com. See: http://pcsar.dyndns.org:8080/mediawiki/index.php/Members:Phone.com/Configure/Extensions/Call-Back
+You may remember that you were the one that recommended this approach when Telus stopped supporting Remote Call Forwarding.
 We get wrong number calls to this number which get forwarded to the manager on-call.  Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
-The wrong numbers are directed to phone.com (as illustrated above).  They should not affect the phone bill for 403-627-5804.
+The wrong numbers are directed to phone.com (as illustrated in the link above).  They should not affect the phone bill for 403-627-5804.
+My recommendation is to simply ignore the wrong number calls.
+Let me know if this makes sense, or if you have any further concerns.
+-- Brett