Phone.com/Configure/Extensions/Call-Back

From PCSAR

< Phone.com | Configure | Extensions(Difference between revisions)

Current revision

Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.

Caller
  |
  v  
403-627-5804 (Telus) 
permanently forwarded to
  |
  v
587-315-0065 (Phone.com)
forwards to
  |
  v
Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

1 Changing the destination phone number
2 Help
3 Advanced
4 Wrong Numbers

[edit] Changing the destination phone number

See Change destination number

[edit] Help

Phone.com provides online help in the menu at the top of its pages under "Support".

You can read further about our use of phone.com here.

[edit] Advanced

Phone.com has lots of features and can do just about anything you can imagine a phone system might do. See the online help or talk to the Technology Committee if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding to the call-back number. We can set up a special extension for you so you don't have to reenter the same configuration.

[edit] Wrong Numbers

Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.

Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.

I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.

We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.

Retrieved from "http://pcsar.dyndns.org/mediawiki/index.php/Phone.com/Configure/Extensions/Call-Back"

@@ Line 17: / Line 17: @@
 == Changing the destination phone number ==
-=== Login ===
+See {{subpage|Change destination number}}
-[[Image:Phone.com call-back extension login labelled.png|200px|right]]
-You can change the destination phone number by going to:
-https://control.phone.com/login?role=voip
-Click on the word '''EXTENSION'''
-('''<span style='color: #ba0000;'>A</span>''').
-Enter
-* Phone number: 855-727-6825
-* Extension: 200
-* Password: XXXXXX
-('''<span style='color: #ba0000;'>B</span>''').
-Get the password from
-{{subpage|Password|this link}},
-another search manager, call-back person
-or the [[Technology Committee]].
-(It's not printed on this public page because it could be abused.)
-Click on '''Login'''
-('''<span style='color: #ba0000;'>C</span>''').
-<br clear=all>
-=== Main Screen ===
-[[Image:Phone.com call-back extension main screen labelled.png|400px|right]]
-Once you're logged in you'll be shown the main screen for the Call-Back extension.
-On the left side there's a menu.
-Click on "Settings"
-('''<span style='color: #ba0000;'>A</span>''').
-<br clear=all>
-=== Call Handling Rules ===
-[[Image:Phone.com Call Handling Rules screen labelled.png|200px|right]]
-On the left menu under '''Settings''',
-click on '''Call Handling Rules'''
-('''<span style='color: #ba0000;'>A</span>''').
-== Next ==
-[[Image:Phone.com call-back extension Call Handling Rules screen labelled.png|600px|right]]
-You can now enter the new number you want the Call-Back number to be forwarded to.
-('''<span style='color: #ba0000;'>B</span>''').
-Make sure the "'''Ring above number for'''"
-is set to the maximum '''90 seconds'''
-('''<span style='color: #ba0000;'>C</span>''').
-Click on the gear icon for Advanced Configuration
-('''<span style='color: #ba0000;'>D</span>''').
-<br clear=all>
-=== Advanced Configuration ===
-[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png|600px|right]]
-The display will expand to show you the advanced configuration.
-Set "'''Caller ID to show me'''" to
-"'''Caller's ID'''"
-so your phone will show who's calling (e.g. the RCMP)
-('''<span style='color: #ba0000;'>A</span>''').
-Alternatively
-you can set it to
-"'''Called Number'''",
-if you want to set a special ring tone on your phone for calls to the Call-Back number.
-The number that will show up will actually be 587-315-0065
-rather than 403-627-5804
-because of our two-step call forwarding configuration.
-Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back".
-Or leave it blank if you don't care
-('''<span style='color: #ba0000;'>B</span>''').
-Set "Screening" to "Off" to have the call go through immediately when you answer
-('''<span style='color: #ba0000;'>C</span>''').
-If you set it to "On", you'll hear a message like:
-    Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore.
-This can be useful if someone else (or an answering machine) might answer your phone and
-you want the caller to just hear ringing if it's the wrong person.
-=== Save Settings ===
-When you make changes, click on "'''Save Rule Settings'''"
-('''<span style='color: #ba0000;'>D</span>''').
-<br clear=all>
-=== Test ===
-Call in to the Call-Back Number (403-627-5804) from another phone
-and check to see whether your change to the destination number is working.
 == Help ==
 Phone.com provides
@@ Line 122: / Line 32: @@
 to the call-back number.
 We can set up a special extension for you so you don't have to reenter the same configuration.
+== Wrong Numbers ==
+Wrong numbers going to the manager on-call are inevitable.  People misdial.  People get confused.  People have old or wrong numbers.
+Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
+I looked into P K F Medical which we occasionally get calls for on the call-back line.
+They were a Calgary business which now appears to be shut down.  There are no current listings for them on the web, just old yelp-like reviews/listings.
+At one time they had the phone number 587-315-0065.  We've since taken up that number as a necessary link of our call-back system through phone.com.
+We get wrong number calls to this number which get forwarded to the manager on-call.  Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
+The wrong numbers are directed to phone.com (as illustrated above).  They should not affect the phone bill for 403-627-5804.

Phone.com/Configure/Extensions/Call-Back

From PCSAR

Current revision

Contents

[edit] Changing the destination phone number

[edit] Help

[edit] Advanced

[edit] Wrong Numbers

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