Phone.com/Configure/Extensions/Call-Back

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< Phone.com | Configure | Extensions(Difference between revisions)
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== Changing the destination phone number ==
== Changing the destination phone number ==
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=== Login ===
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See {{subpage|Change destination number}}
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[[Image:Phone.com call-back extension login labelled.png|200px|right]]
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You can change the destination phone number by going to:
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https://control.phone.com/login?role=voip
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Click on the word '''EXTENSION'''
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('''<span style='color: #ba0000;'>A</span>''').
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Enter
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* Phone number: 855-727-6825
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* Extension: 200
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* Password: XXXXXX
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('''<span style='color: #ba0000;'>B</span>''').
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Get the password from
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{{subpage|Password|this link}},
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another search manager, call-back person
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or the [[Technology Committee]].
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(It's not printed on this public page because it could be abused.)
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Click on '''Login'''
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('''<span style='color: #ba0000;'>C</span>''').
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<br clear=all>
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=== Main Screen ===
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[[Image:Phone.com call-back extension main screen labelled.png|400px|right]]
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Once you're logged in you'll be shown the main screen for the Call-Back extension.
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On the left side there's a menu.
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Click on "Settings"
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('''<span style='color: #ba0000;'>A</span>''').
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<br clear=all>
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=== Call Handling Rules ===
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[[Image:Phone.com Call Handling Rules screen labelled.png|200px|right]]
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On the left menu under '''Settings''',
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click on '''Call Handling Rules'''
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('''<span style='color: #ba0000;'>A</span>''').
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=== Forwarding to a Phone Number ===
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You can now enter the new number you want the Call-Back number to be forwarded to.
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('''<span style='color: #ba0000;'>B</span>''').
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Make sure the "'''Ring above number for'''"
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is set to the maximum '''90 seconds'''
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('''<span style='color: #ba0000;'>C</span>''').
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Click on the gear icon for Advanced Configuration
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('''<span style='color: #ba0000;'>D</span>''').
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<br clear=all>
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[[Image:Phone.com call-back extension Call Handling Rules details labelled.png|400px]]
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==== Advanced Configuration ====
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The display will expand to show you the advanced configuration.
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Set "'''Caller ID to show me'''" to
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"'''Caller's ID'''"
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so your phone will show who's calling (e.g. the RCMP)
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('''<span style='color: #ba0000;'>A</span>''').
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Alternatively
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you can set it to
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"'''Called Number'''",
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if you want to set a special ring tone on your phone for calls to the Call-Back number.
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The number that will show up will actually be 587-315-0065
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rather than 403-627-5804
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because of our two-step call forwarding configuration.
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Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back".
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Or leave it blank if you don't care
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('''<span style='color: #ba0000;'>B</span>''').
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Set "Screening" to "Off" to have the call go through immediately when you answer
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('''<span style='color: #ba0000;'>C</span>''').
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If you set it to "On", you'll hear a message like:
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Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore.
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This can be useful if someone else (or an answering machine) might answer your phone and
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you want the caller to just hear ringing if it's the wrong person.
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[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png|600px]]
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=== Forwarding to the On-Call Managers ===
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When we're not in the middle of an incident, the Call-Back Number can be forwarded
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to all the On-Call Managers. When the number is called, all the manager's phones will ring at once
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and the first to answer will be connected to the calling party.
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'''This feature is not ready to be deployed. It first must be tested and all on-call managers trained in its usage.
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[[Image:Phone.com forward to an extension.pdf|600px|right]]
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Choose the "Add an Extension" icon
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('''<span style='color: #ba0000;'>A</span>''').
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Pick "On-Call Managers (201)"
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('''<span style='color: #ba0000;'>B</span>''').
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=== Save Settings ===
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[[Image:Phone.com call-back extension Call Handling Rules Save labelled.png|200px|right]]
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When you make changes, click on "'''Save Rule Settings'''"
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('''<span style='color: #ba0000;'>D</span>''').
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<br clear=all>
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=== Test ===
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Call in to the Call-Back Number (403-627-5804) from another phone
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and check to see whether your change to the destination number is working.
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== Help ==
== Help ==
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to the call-back number.
to the call-back number.
We can set up a special extension for you so you don't have to reenter the same configuration.
We can set up a special extension for you so you don't have to reenter the same configuration.
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== Wrong Numbers ==
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Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.
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Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
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I looked into P K F Medical which we occasionally get calls for on the call-back line.
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They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.
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At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.
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We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
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The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.

Current revision

Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible. 

Caller
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  v  
403-627-5804 (Telus) 
permanently forwarded to
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  v
587-315-0065 (Phone.com)
forwards to
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  v
Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

Contents

[edit] Changing the destination phone number

See Change destination number

[edit] Help

Phone.com provides online help in the menu at the top of its pages under "Support".

You can read further about our use of phone.com here.

[edit] Advanced

Phone.com has lots of features and can do just about anything you can imagine a phone system might do. See the online help or talk to the Technology Committee if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding to the call-back number. We can set up a special extension for you so you don't have to reenter the same configuration.

[edit] Wrong Numbers

Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.

Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.


I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.

We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.

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