Editing Incident Notification System
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- | + | Determine how 911 calls will reach us | |
* [[:Image:Members:First Call List.pdf|First Call List]] | * [[:Image:Members:First Call List.pdf|First Call List]] | ||
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* [[:Image:Members:Call Out List.pdf|Call Out List]] | * [[:Image:Members:Call Out List.pdf|Call Out List]] | ||
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== Discussion == | == Discussion == | ||
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For a sketch of how it works, you can see the | For a sketch of how it works, you can see the | ||
- | [ | + | [http://pcsar.webhop.org/mem_docs/doc-80-incident-notification-process.pdf illustration]. |
Basically the call goes from 911 to a Tasking Agency. The | Basically the call goes from 911 to a Tasking Agency. The | ||
- | Tasking Agency can call either | + | Tasking Agency can call either 627-2262 or [[627-5804]] and get either |
STARS Link Centre or the On-Call Manager. | STARS Link Centre or the On-Call Manager. | ||
- | From the | + | They pass the |
+ | call respectively to Pincher Creek Emergency Services or Pincher | ||
+ | Creek RCMP who both have an up-to-date copy of our First Call List. | ||
+ | The First Call List lists several PCSAR members. Only one of those | ||
+ | people needs to be contacted and then a PCSAR SAR Manager is placed | ||
+ | in direct contact with the Tasking Agency. | ||
+ | |||
+ | There's probably one more step involved than we'd like, but this | ||
+ | call out procedure seems to work sufficiently well. From the | ||
perspective of a Tasking Agency, you should only need to remember | perspective of a Tasking Agency, you should only need to remember | ||
- | two numbers: | + | two numbers: 627-2262 and 627-4424. If you need us, call either |
number and request we be activated. It's our intention that these | number and request we be activated. It's our intention that these | ||
numbers never change. The standard information we publish on what | numbers never change. The standard information we publish on what | ||
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* speed (from first call to response should be 10 minutes or less) | * speed (from first call to response should be 10 minutes or less) | ||
* cost (our monthly fees are reasonable) | * cost (our monthly fees are reasonable) | ||
- | If you're using both | + | If you're using both 627-2262 and 627-4424 and not finding the |
qualities you expect from our call-out system, we want to hear | qualities you expect from our call-out system, we want to hear | ||
about it so we can fix it. | about it so we can fix it. | ||
+ | |||
+ | Now as for improvements, we're happy to make them. One | ||
+ | suggestion looks really positive, having our First Call List used | ||
+ | by RCMP Red Deer Telecomms. That would save one phone call in the | ||
+ | chain and mean that a Pincher RCMP officer wouldn't have to find | ||
+ | the First Call List at the detachment. It would mean that 627-4424 | ||
+ | would be faster than 627-2262 and so we would list it first. | ||
+ | |||
+ | In order to work, RCMP Red Deer Telecomms would have to be | ||
+ | willing to: | ||
+ | |||
+ | * Receive and file a chart of about 20 numbers (home/work/cell) | ||
+ | which makes up our First Call List. This chart gets updated every | ||
+ | month. There aren't changes every month, but the changes happen | ||
+ | often enough that it would easiest to set up a monthly update. It | ||
+ | would be ideal if they could accept the chart by e-mail. | ||
+ | * Be willing to take dispatch calls for PCSAR from not only the RCMP but other tasking agencies. | ||
+ | * When receiving a call for us, contact anyone listed on the First Call List. This usually takes only one or two calls. | ||
+ | |||
+ | Brett Wuth, 2005/02/21 23:12 MST (via web): | ||
+ | Brett will work with Grant Hignell to see if the RCMP's Red Deer | ||
+ | dispatch will handle our first call list. | ||
+ | |||
+ | Brett Wuth, 2005/02/21 23:29 MST (via web): | ||
+ | Used to be assigned to [[BrettWuth]] but removed due to higher | ||
+ | priorities. | ||
+ | |||
+ | Brett Wuth, 2005/04/30 18:48 MST (via web):[[BrettWuth]] has Manon's background e-mail of | ||
+ | why RCMP dispatch would have been better in the past filed under: | ||
+ | Manon ROY Jun27 pcsar-preplan@ Re: Call out procedure | ||
+ | |||
+ | Brett Wuth, 2006/04/04 15:06 MST (via web): | ||
+ | RCMP Telecoms agreed to hold first call list. Beth will let them | ||
+ | know whenever it changes. |