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| - | Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible. | + | Pincher SAR has a phone system called phone.com that allows us to give |
| | + | out a permanent phone number that doesn't change when new people switch |
| | + | into roles. |
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| - | Caller
| + | You should give out your PCSAR phone number as "1-855-727-6825" |
| - | |
| + | extension "3" for "Administrator". |
| - | v
| + | This is a toll free number. |
| - | 403-627-5804 (Telus)
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| - | permanently forwarded to
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| - | |
| + | |
| - | v
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| - | 587-315-0065 (Phone.com)
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| - | forwards to
| + | |
| - | |
| + | |
| - | v
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| - | Manager(s)/Call-Back Person
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| | | | |
| - | (We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)
| + | I've set up the extension for you: |
| | | | |
| - | == Changing the destination phone number ==
| + | It's configured to forward to your home number. |
| - | See {{subpage|Change destination number}}
| + | |
| | | | |
| - | == Help ==
| + | You can change the configuration yourself by going to: |
| - | Phone.com provides
| + | |
| - | online help in the menu at the top of its pages under "Support".
| + | |
| | | | |
| - | You can read further about our
| + | https://control.phone.com/login?role=voip |
| - | use of phone.com [[Phone.com|here]].
| + | |
| - | == Advanced == | + | |
| - | Phone.com has lots of features and can do just about anything you can imagine a phone system might do.
| + | |
| - | See the online help or talk to the [[Technology Committee]] if you'd like to explore them.
| + | |
| | | | |
| - | If you're using a complex setting, you might want to save it for the next time you're responding
| + | And entering |
| - | to the call-back number.
| + | * Phone number: 855-727-6825 |
| - | We can set up a special extension for you so you don't have to reenter the same configuration.
| + | * Extension: 200 |
| | + | * Password: XXXXXX |
| | | | |
| - | == Wrong Numbers ==
| + | Click on "Settings" on the left. |
| - | Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.
| + | |
| | | | |
| - | Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
| + | There's online help in the menu under "Support". You can read about our |
| | + | use of phone.com here: |
| | | | |
| | + | http://pcsar.dyndns.org:8080/mediawiki/index.php/Members:Phone.com |
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| - | I looked into P K F Medical which we occasionally get calls for on the call-back line.
| + | (You'll need to log into the wiki to read these pages). |
| - | | + | |
| - | They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.
| + | |
| - | | + | |
| - | At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.
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| - | | + | |
| - | We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
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| - | | + | |
| - | The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.
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