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- | Our toll-free admin line '''1-855-727-6825''' is designed as the one number we give out for administrative purposes. (I.e. anything that's not a search.) | + | Our admin line 1-855-727-6825 is designed as the one number we give out for administrative purposes. (I.e. anything that's not a search.) |
| Because we have people cycling through roles on a fairly regular basis, we don't want to publish individual's personal numbers. | | Because we have people cycling through roles on a fairly regular basis, we don't want to publish individual's personal numbers. |
| Those will too often be out of date. | | Those will too often be out of date. |
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| and either go to the current volunteer's home and/or cell, | | and either go to the current volunteer's home and/or cell, |
| or it can go to voice mail and be forwarded via e-mail to the appropriate committee. | | or it can go to voice mail and be forwarded via e-mail to the appropriate committee. |
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- | The line has a small per usage cost of US$0.05/min.
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- | The intention is not that you do all of your business over this number,
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- | but rather that it be a point of first contact and that you follow up directly thereafter.
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- | == Main menu ==
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- | When you dial in, you'll hear:
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- | You've reached Pincher Creek Search and Rescue.
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- | For emergencies, press 1.
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- | If you'd like to discuss a current situation with Search and Rescue, press 2.
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- | To reach the administrator or for billing, press 3.
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- | For our President, press 4.
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- | Training, press 5.
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- | Both 1 & 2 go to our [[Members:STARS/Answer service|dispatch service]] (STARS).
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- | It's not our intention that the Admin phone line be used as an emergency line.
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- | We have other [[phones|phone numbers]] for that.
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- | But in case someone calls this number by mistake,
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- | we want them to be able to get into our emergency contact system,
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- | rather than just leaving them confused or with no real emergency number to contact.
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- | Option 2 does the same thing as option 1, but is worded differently because sometimes Tasking Agencies
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- | just want to get some advice on a current incident and don't think that rises to the level
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- | of using our emergency contacts. This gets them to our dispatch, which will get them in
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- | contact with a Search Manager. Together they can review the situation, and if that results
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- | in no activation, that's just fine. We want to be called for those types of discussion.
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- | The other options forwards to "virtual extensions" that our members can customize as they like.
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- | == Virtual extensions ==
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- | The following virtual extensions are configured. Others can easily be added at no additional cost.
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- | * 103 - Administrator
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- | * 104 - President
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- | * 105 - Training
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- | Each extension can be configured to:
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- | * Forward calls to your personal phone number. E.g. your home phone, your cell phone or both.
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- | * Take a voice message and e-mail it to you.
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- | * Lots more if you want to get into it.
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- | You can configure your extension by logging in at:
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- | [https://control.phone.com/login?role=voip;_sid=paISU6hJMith2ofYmXJXPmzIYR Phone.com extension login page].
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- | * Phone Number: 855-727-6825
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- | * Extension: Use three digit number from above list
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- | * Password: Use the password given to you by the [[phone.com administrator]]
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- | Once you're logged in, click on "Settings" to change your voice mail and notification.
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- | Click on "Settings > Call Handling Rules" to change how calls are forwarded to you.
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- | There's a pocket guide when you click on "Voicemail", and more help under "Support".
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- | If you can't figure something out, ask [[Brett Wuth]].
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