Automated Call-Out

From PCSAR

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	See {{subpage|Options}}		See {{subpage|Options}}
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-	As part of the [[Protocols/Shell H2S|H2S Protocol]],
-	Shell has offered use of their system.
-
-	The Pincher Creek Community Emergency Management Agency (PCCEMA)
-	is rolling out a system of their own to notify residents of major emergencies.
-
-	There was also a commercial option that Eric Bruder was looking at.
-	Unfortunately, I don't have the details on which system that was.
-
-	{| style="border:1px #AAA solid;" width="100%"
-	|+
-	! Feature !! Shell !! PCCEMA
-	|-
-	| '''Terms'''
-	|-
-	| Cost || free || one free usage per month; thereafter US$.15/call (about CA$20 for a full call-out)
-	|-
-	| Advantage to partner || tests their system; practice || tests their system; PCSAR callers could be asked to help with PCCEMA incident
-	|-
-	| Future || long term || PCCEMA is renegotiating with its supplier RapidFire in one year; expect to be able to continue offer to PCSAR
-	|-
-	| '''Initiation'''
-	|-
-	| By phone || yes - call Shell || yes - call 24hr Customer Service, provide password
-	|-
-	| By computer || no || yes
-	|-
-	| '''Who is Contacted'''
-	|-
-	| Predefined lists || one || unlimited; e.g. each type of call
-	|-
-	| Select from within list || no || no
-	|-
-	| Merge lists || no || yes, but duplicates called multiple times
-	|-
-	| Call only those that haven't already been called on another list || no || no
-	|-
-	| Try again - call those that didn't answer || no || yes
-	|-
-	| Phone numbers per contact (list entry) || 2 (but multiple entries) || 3 (but multiple entries)
-	|-
-	| Dial an extension || no || no
-	|-
-	| Play person's name - who is being asked for? || no || no
-	|-
-	| '''Messages'''
-	|-
-	| Prerecorded messages || 1+test || unlimited
-	|-
-	| Record on the fly || no || yes
-	|-
-	| Caller ID displayed || Shell's phone number || Any phone number; Call Back #
-	|-
-	| Send text message || no || yes
-	|-
-	| Send email || no, but PCSAR provides || yes
-	|-
-	| '''Reports'''
-	|-
-	| verbal || no || no
-	|-
-	| e-mail || no || yes
-	|-
-	| online || no || yes
-	|-
-	| who was called || no || yes
-	|-
-	| which numbers answered || no || yes
-	|-
-	| Response, I can come || no || yes
-	|-
-	| Response, How long before I'm there || no || yes
-	|}
	== Deployment ==		== Deployment ==

---

Revision as of 20:43, 11 March 2013

PCSAR is planning on implementing an automated call-out system, where a computer simultaneously dials the members and plays a message alerting them to the event.

Options

Two offers to piggy-back on existing systems have been made.

See Options

Deployment

• (done) set up Rapid Notify subaccount
• (done) automate updating from call-out list
• set up logins for call-out personnel, managers
  • (done) Brett, Sue, Pat
  • (done) Janet, Eric, Claus
  • Olga, Mavis, Bryan
• train call-out personnel, managers in use of system
  • (done) Brett, Sue, Pat
  • (done) Janet, Eric, Claus
  • Olga, Mavis, Bryan
• have call-out personnel, managers take Rapid Notify course
• develop standard message text
  • details are available by e-mail
  • if need to discuss: 403-627-5804
  • test messages say something like "This is a test" or "Exercise"
• distribute info to members on what to expect, how to use
• test with each member; identify numbers that should not be called by automated system
• develop process to acquaint new members with system