Phone.com/Configure/Extensions/Call-Back

From PCSAR

Revision as of 21:01, 24 March 2017

Pincher SAR has a phone system called phone.com that allows us to give out a permanent phone number that doesn't change when new people switch into roles.

I've set up the extension for you:

It's configured to forward to your home number.

Changing the destination phone number

Login

You can change the destination phone nmuber by going to:

https://control.phone.com/login?role=voip

Click on the word EXTENSION (A).

Enter

• Phone number: 855-727-6825
• Extension: 200
• Password: XXXXXX

(B).

Get the password from this link, another search manager, call-back person on the Technology Committee. (It's not printed on this public page because it could be abused.)

Main Screen

Once you're logged in you'll be shown the main screen for the Call-Back extension.

On the left side theirs a menu. Click on "Settings" (A).

Call Handling Rules

On the left menu under Settings, click on Call Handling Rules (A).

You can now enter the new number you want the Call-Back number to be forwarded to. (B).

Make sure the "Ring above number for" is set to the maximum 90 seconds (C).

Click on the gear icon for Advanced Configuration (D).

Advanced Configuration

The display will expand to show you the advanced configuration.

Set "Caller ID to show me" to "Caller's ID" so your phone will show who's calling (e.g. the RCMP) (A).

Alternatively you can set it to "Called Number", if you want to set a special ring tone on your phone for calls to the Call-Back number. The number that will show up will actually be 587-315-0065 rather than 403-627-5804 because of our two-step call forwarding configuration.

Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back". Or leave it blank if you don't care (B).

Set "Screening" to "Off" to have the call go through immediately when you answer (C).

If you set it to "On", you'll hear a message like:

   Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore. 

This can be useful if someone else (or an answering machine) might answer your phone and you want the caller to just hear ringing if it's the wrong person.

Save Settings

When you make changes, click on "Save Rule Settings" (D).

Test

Call in to the Call-Back Number (403-627-5804) from another phone and check to see whether your change to the destination number is working.

Help

Phone.com provieds online help in the menu at the top of its pages under "Support".

You can read further about our use of phone.com here.

Test your personal emergency extension

Now you can test your call forwarding settings.

1. Call 1-855-855-5899 from another phone line (not one of the phone lines you specified)

Your call should be forwarded to all the phones you specified. Check to see if things ring the way you want, and that you can talk to the calling party.

If you share the phone numbers with other people in your family or coworkers, let them know that if they can't pass the phone to you they should just hang up. They should NOT press 1. Your other phones will continue to ring. And in a real emergency, this will allow the phones of the other agency members to continue to ring until someone is able to take the call.