Phone.com/Configure/Extensions/Call-Back

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< Phone.com | Configure | Extensions(Difference between revisions)
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Current revision (20:07, 8 June 2018) (edit) (undo)
(→Wrong Numbers)
 
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Pincher SAR has a phone system called phone.com that allows us to give
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Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.
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out a permanent phone number that doesn't change when new people switch
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into roles.
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I've set up the extension for you:
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Caller
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|
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v
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403-627-5804 (Telus)
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permanently forwarded to
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|
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v
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587-315-0065 (Phone.com)
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forwards to
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|
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v
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Manager(s)/Call-Back Person
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It's configured to forward to your home number.
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(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)
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You can change the configuration yourself by going to:
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== Changing the destination phone number ==
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See {{subpage|Change destination number}}
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https://control.phone.com/login?role=voip
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== Help ==
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Phone.com provides
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online help in the menu at the top of its pages under "Support".
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And entering
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You can read further about our
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* Phone number: 855-727-6825
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use of phone.com [[Phone.com|here]].
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* Extension: 200
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== Advanced ==
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* Password: XXXXXX
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Phone.com has lots of features and can do just about anything you can imagine a phone system might do.
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See the online help or talk to the [[Technology Committee]] if you'd like to explore them.
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Click on "Settings" on the left.
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If you're using a complex setting, you might want to save it for the next time you're responding
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to the call-back number.
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We can set up a special extension for you so you don't have to reenter the same configuration.
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There's online help in the menu under "Support". You can read about our
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== Wrong Numbers ==
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use of phone.com here:
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Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.
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http://pcsar.dyndns.org:8080/mediawiki/index.php/Members:Phone.com
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Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
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(You'll need to log into the wiki to read these pages).
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I looked into P K F Medical which we occasionally get calls for on the call-back line.
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They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.
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At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.
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We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
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The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.

Current revision

Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible. 

Caller
  |
  v  
403-627-5804 (Telus) 
permanently forwarded to
  |
  v
587-315-0065 (Phone.com)
forwards to
  |
  v
Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

Contents

[edit] Changing the destination phone number

See Change destination number

[edit] Help

Phone.com provides online help in the menu at the top of its pages under "Support".

You can read further about our use of phone.com here.

[edit] Advanced

Phone.com has lots of features and can do just about anything you can imagine a phone system might do. See the online help or talk to the Technology Committee if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding to the call-back number. We can set up a special extension for you so you don't have to reenter the same configuration.

[edit] Wrong Numbers

Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.

Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.


I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.

We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.

Retrieved from "http://pcsar.dyndns.org:8080/mediawiki/index.php/Phone.com/Configure/Extensions/Call-Back"
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