Phone.com/Configure/Extensions/Call-Back

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Revision as of 20:59, 24 March 2017 (edit) Brett Wuth (Talk | contribs) (→Test) ← Previous diff		Current revision (20:07, 8 June 2018) (edit) (undo) Brett Wuth (Talk | contribs) (→Wrong Numbers)
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-	Pincher SAR has a phone system called phone.com that allows us to give	+	Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.
-	out a permanent phone number that doesn't change when new people switch	+
-	into roles.	+
-	I've set up the extension for you:	+	Caller
		+	|
		+	v
		+	403-627-5804 (Telus)
		+	permanently forwarded to
		+	|
		+	v
		+	587-315-0065 (Phone.com)
		+	forwards to
		+	|
		+	v
		+	Manager(s)/Call-Back Person
-	It's configured to forward to your home number.	+	(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)
	== Changing the destination phone number ==		== Changing the destination phone number ==
-	=== Login ===	+	See {{subpage|Change destination number}}
-	[[Image:Phone.com call-back extension login labelled.png|200px|right]]	+
-	You can change the destination phone nmuber by going to:	+
-	https://control.phone.com/login?role=voip	+	== Help ==
		+	Phone.com provides
		+	online help in the menu at the top of its pages under "Support".
-	Click on the word '''EXTENSION'''	+	You can read further about our
-	('''<span style='color: #ba0000;'>A</span>''').	+	use of phone.com [[Phone.com|here]].
		+	== Advanced ==
		+	Phone.com has lots of features and can do just about anything you can imagine a phone system might do.
		+	See the online help or talk to the [[Technology Committee]] if you'd like to explore them.
-	Enter	+	If you're using a complex setting, you might want to save it for the next time you're responding
-	* Phone number: 855-727-6825	+	to the call-back number.
-	* Extension: 200	+	We can set up a special extension for you so you don't have to reenter the same configuration.
-	* Password: XXXXXX	+
-	('''<span style='color: #ba0000;'>B</span>''').	+
-	Get the password from	+	== Wrong Numbers ==
-	{{subpage|Password|this link}},	+	Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.
-	another search manager, call-back person	+
-	on the [[Technology Committee]].	+
-	(It's not printed on this public page because it could be abused.)	+
-	<br clear=all>	+	Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
-	=== Main Screen ===	+
-	[[Image:Phone.com call-back extension main screen labelled.png|400px|right]]	+
-	Once you're logged in you'll be shown the main screen for the Call-Back extension.	+
-	On the left side theirs a menu.
-	Click on "Settings"
-	('''<span style='color: #ba0000;'>A</span>''').
-	<br clear=all>
-	=== Call Handling Rules ===	+	I looked into P K F Medical which we occasionally get calls for on the call-back line.
-	[[Image:Phone.com call-back extension Call Handling Rules screen labelled.png|600px|right]]	+
-	On the left menu under '''Settings''',	+
-	click on '''Call Handling Rules'''	+
-	('''<span style='color: #ba0000;'>A</span>''').	+
-		+
-	You can now enter the new number you want the Call-Back number to be forwarded to.	+
-	('''<span style='color: #ba0000;'>B</span>''').	+
-		+
-	Make sure the "'''Ring above number for'''"	+
-	is set to the maximum '''90 seconds'''	+
-	('''<span style='color: #ba0000;'>C</span>''').	+
-		+
-	Click on the gear icon for Advanced Configuration	+
-	('''<span style='color: #ba0000;'>D</span>''').	+
-	<br clear=all>	+
-		+
-	=== Advanced Configuration ===	+
-	[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png|600px|right]]	+
-	The display will expand to show you the advanced configuration.	+
-		+
-	Set "'''Caller ID to show me'''" to	+
-	"'''Caller's ID'''"	+
-	so your phone will show who's calling (e.g. the RCMP)	+
-	('''<span style='color: #ba0000;'>A</span>''').	+
-		+
-	Alternatively	+
-	you can set it to	+
-	"'''Called Number'''",	+
-	if you want to set a special ring tone on your phone for calls to the Call-Back number.	+
-	The number that will show up will actually be 587-315-0065	+
-	rather than 403-627-5804	+
-	because of our two-step call forwarding configuration.	+
-		+
-	Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back".	+
-	Or leave it blank if you don't care	+
-	('''<span style='color: #ba0000;'>B</span>''').	+
-		+
-	Set "Screening" to "Off" to have the call go through immediately when you answer	+
-	('''<span style='color: #ba0000;'>C</span>''').	+
-		+
-	If you set it to "On", you'll hear a message like:	+
-		+
-	Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore.	+
-		+
-	This can be useful if someone else (or an answering machine) might answer your phone and	+
-	you want the caller to just hear ringing if it's the wrong person.	+
-		+
-	=== Save Settings ===	+
-	When you make changes, click on "'''Save Rule Settings'''"	+
-	('''<span style='color: #ba0000;'>D</span>''').	+
-	<br clear=all>	+
-		+
-	=== Test ===	+
-	Call in to the Call-Back Number (403-627-5804) from another phone	+
-	and check to see whether your change to the destination number is working.	+
-	== Help ==	+
-	There's online help in the menu under "Support". You can read further about our	+
-	use of phone.com [[Phone.com|here]]	+
-	== Test your personal emergency extension ==	+	They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.
-	Now you can test your call forwarding settings.	+
-	# Call 1-855-855-5899 from another phone line (not one of the phone lines you specified)	+	At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.
-	Your call should be forwarded to all the phones you specified.	+	We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
-	Check to see if things ring the way you want, and that you can talk to the calling party.	+
-	If you share the phone numbers with other people in your family or coworkers, let them know that if they can't pass the phone to you	+	The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.
-	they should just hang up. They should ''NOT'' press 1.	+
-	Your other phones will continue to ring.	+
-	And in a real emergency, this will allow the phones of the other agency members to continue to ring until someone is able to take the call.	+

---

Current revision

Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.

Caller
  |
  v  
403-627-5804 (Telus) 
permanently forwarded to
  |
  v
587-315-0065 (Phone.com)
forwards to
  |
  v
Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

Contents 1 Changing the destination phone number 2 Help 3 Advanced 4 Wrong Numbers

[edit] Changing the destination phone number

See Change destination number

[edit] Help

Phone.com provides online help in the menu at the top of its pages under "Support".

You can read further about our use of phone.com here.

[edit] Advanced

Phone.com has lots of features and can do just about anything you can imagine a phone system might do. See the online help or talk to the Technology Committee if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding to the call-back number. We can set up a special extension for you so you don't have to reenter the same configuration.

[edit] Wrong Numbers

Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.

Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.

I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.

We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.