Automated Call-Out

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PCSAR is implementing an automated call-out system,
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PCSAR has an automated call-out system, {{contact|Rave}} (previously {{contact|RapidNotify}}),
where a computer simultaneously dials the members and plays a message alerting them to the event.
where a computer simultaneously dials the members and plays a message alerting them to the event.
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Texts and e-mails can also be sent.
== Accessing the system ==
== Accessing the system ==
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Follow this link:
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* https://www.getrave.ca/login/pcremo
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See [[Members:Contact/Rave/Automated Alert System]]
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https://alert-ca.rapidnotify.com/
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* {{subpage|Templates}}
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When calling into the 800 number to record your outgoing template
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you should use one of these templates.
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Write down the message you want to send before calling it in, so that a clearer message with hesitations is produced.
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PCSAR has been placed on standby for
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a possible search for a missing and injured
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motorcyclist on the Blood Reserve near highway 2.
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We could be asked to assists Lethbridge SAR tonight or tomorrow morning.
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We would need ground searcher, vehicle searchers, quad and overhead team members.
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Let us know if you can come either tonight or tomorrow morning by calling the call-back 403-627-5804.
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We will then contact you if we are formally tasked.
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Bring: ready pack, rain gear, headlamps, flashlights. Winter gear
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Terrain is: open roads, prairie, agricultural land.
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Weather forecast: low of 6 deg C tonight, high of 9 tomorrow. 35 km/h wind.
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Expect to be in the field overnight or for most of the day tomorrow.
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If you need to discuss your response, call the call-back: 403-627-5804.
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'''Emergency Template'''
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This is a Search and Rescue ''emergency'' message as of _________ (date & time).
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We have been tasked for a search for ________ (e.g. elderly woman, 4 yr old, 3 snowmobilers).
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The type of searchers required are___________.
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Searchers will be mustering at__________(location)
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at __________________ (time).
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Check your email for details.
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If you need to discuss your participation, call 403-627-5804.
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PCSAR on standby 4 search 4 injured motorcyclist Blood Reserve. Call 627-5804 if available tonight or in morning
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This is a message from Rapid Notify. We have detected that this is an answering machine. If this is actually a human, please press 1.
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The message has ended, if you wish to hear the message again, remain on the line. Otherwise just hang up.
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To listen to this message again press 1.
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If you can respond to this alert press 9.
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If you are unable to respond this alert, press 6.
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Using your numeric keypad enter the number of minutes it will take you to respond and the press the # sign.
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To step back one level press the * key.
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You have entered 0 minutes.
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If this is correct press the # key.
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To step back one level press the * key.
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Thank you. Goodbye.
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'''Test Messages Template'''
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This is a test message for search & rescue. There is no need to
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respond. This is a test only.
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== Deployment ==
== Deployment ==

Current revision

PCSAR has an automated call-out system, Rave (previously RapidNotify), where a computer simultaneously dials the members and plays a message alerting them to the event. Texts and e-mails can also be sent.

[edit] Accessing the system

See Members:Contact/Rave/Automated Alert System

[edit] Deployment

  • (done) set up Rapid Notify subaccount
  • (done) automate updating from call-out list
  • set up logins for call-out personnel, managers
    • (done) Brett, Sue, Pat
    • (done) Janet, Eric, Claus, Bryan
    • (done) Ron
    • Olga, Mavis, Roy
  • train call-out personnel, managers in use of system
    • (done) Brett, Sue, Pat, Bryan
    • (done) Janet, Eric, Claus
    • (done) Linda
    • Olga, Mavis, Roy, Ron
  • offer Rapid Notify course to call-out personnel, managers
  • (done) develop standard message templates
  • distribute info to members on what to expect, how to use
  • test with each member; identify numbers that should not be called by automated system
  •  ? develop cheat sheet for call-out people (or managers)
  • develop process to acquaint new members with system

[edit] Options

Two offers to piggy-back on existing systems were made.

See Options

Retrieved from "http://pcsar.dyndns.org:8080/mediawiki/index.php/Automated_Call-Out"
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