Automated Call-Out

From PCSAR

(Difference between revisions)
Jump to: navigation, search
(→Options)
Current revision (18:24, 9 August 2022) (edit) (undo)
 
(44 intermediate revisions not shown.)
Line 1: Line 1:
-
PCSAR is planning on implementing an automated call-out system,
+
PCSAR has an automated call-out system, {{contact|Rave}} (previously {{contact|RapidNotify}}),
where a computer simultaneously dials the members and plays a message alerting them to the event.
where a computer simultaneously dials the members and plays a message alerting them to the event.
 +
Texts and e-mails can also be sent.
-
== Options ==
+
== Accessing the system ==
 +
* https://www.getrave.ca/login/pcremo
 +
See [[Members:Contact/Rave/Automated Alert System]]
 +
* {{subpage|Templates}}
-
Two offers to piggy-back on existing systems have been made.
+
== Deployment ==
 +
* (done) set up Rapid Notify subaccount
 +
* (done) automate updating from call-out list
 +
* set up logins for call-out personnel, managers
 +
** (done) Brett, Sue, Pat
 +
** (done) Janet, Eric, Claus, Bryan
 +
** (done) Ron
 +
** Olga, Mavis, Roy
 +
* train call-out personnel, managers in use of system
 +
** (done) Brett, Sue, Pat, Bryan
 +
** (done) Janet, Eric, Claus
 +
** (done) Linda
 +
** Olga, Mavis, Roy, Ron
 +
* offer Rapid Notify course to call-out personnel, managers
 +
* (done) develop standard message templates
 +
* distribute info to members on what to expect, how to use
 +
* test with each member; identify numbers that should not be called by automated system
 +
* ? develop cheat sheet for call-out people (or managers)
 +
* develop process to acquaint new members with system
-
As part of the [[Protocols/Shell H2S|H2S Protocol]],
+
== Options ==
-
Shell has offered use of their system.
+
Two offers to piggy-back on existing systems were made.
-
 
+
-
The Pincher Creek Community Emergency Management Agency (PCCEMA)
+
-
is rolling out a system of their own to notify residents of major emergencies.
+
-
 
+
-
There was also a commercial option that Eric Bruder was looking at.
+
-
Unfortunately, I don't have the details on which system that was.
+
-
{| style="border:1px #AAA solid;" width="100%"
+
See {{subpage|Options}}
-
|+
+
-
! Feature !! Shell !! PCCEMA
+
-
|-
+
-
| '''Terms'''
+
-
|-
+
-
| Cost || free || one free usage per month; US$.15 per call thereafter (about CA$20 for a full call-out)
+
-
|-
+
-
| Advantage to partner || tests their system || tests their system; PCSAR callers could be asked to help with PCCEMA incident
+
-
|-
+
-
| Future || long term || PCCEMA is renegotiating with its supplier RapidFire in one year; expect to be able to continue offer to PCSAR
+
-
|-
+
-
| '''Initiation'''
+
-
|-
+
-
| By phone || yes - call Shell || yes - call 24hr Customer Service
+
-
|-
+
-
| By computer || no || yes
+
-
|-
+
-
| '''Who is Contacted'''
+
-
|-
+
-
| Predefined lists || one || unlimited; e.g. each type of call
+
-
|-
+
-
| Merge lists || no || yes, but duplicates called multiple times
+
-
|-
+
-
| Select from within list || no || no
+
-
|-
+
-
| Call only those that haven't already been called || no || no
+
-
|-
+
-
| Try again - call those that didn't answer || no || yes
+
-
|-
+
-
| Phone numbers per contact (list entry) || 2 || 3
+
-
|-
+
-
| Dial an extension || no || no
+
-
|-
+
-
| Play person's name - who is being asked for? || no || no
+
-
|-
+
-
| '''Messages'''
+
-
|-
+
-
| Prerecorded messages || 1+test || unlimited
+
-
|-
+
-
| Record on the fly || no || yes
+
-
|-
+
-
| Caller ID displayed || Shell's phone number || Any phone number; Call Back #
+
-
|-
+
-
| Send text message || no || yes
+
-
|-
+
-
| Send email || no, but PCSAR provides || yes
+
-
|-
+
-
| '''Reports'''
+
-
|-
+
-
| verbal || yes? || no
+
-
|-
+
-
| e-mail || yes? || no
+
-
|-
+
-
| online || no || yes
+
-
|-
+
-
| who was called || yes || yes
+
-
|-
+
-
| which numbers answered || yes? || yes
+
-
|-
+
-
| Response, I can come || yes || yes
+
-
|-
+
-
| Response, How long before I'm there || no || yes
+
-
|}
+

Current revision

PCSAR has an automated call-out system, Rave (previously RapidNotify), where a computer simultaneously dials the members and plays a message alerting them to the event. Texts and e-mails can also be sent.

[edit] Accessing the system

See Members:Contact/Rave/Automated Alert System

[edit] Deployment

  • (done) set up Rapid Notify subaccount
  • (done) automate updating from call-out list
  • set up logins for call-out personnel, managers
    • (done) Brett, Sue, Pat
    • (done) Janet, Eric, Claus, Bryan
    • (done) Ron
    • Olga, Mavis, Roy
  • train call-out personnel, managers in use of system
    • (done) Brett, Sue, Pat, Bryan
    • (done) Janet, Eric, Claus
    • (done) Linda
    • Olga, Mavis, Roy, Ron
  • offer Rapid Notify course to call-out personnel, managers
  • (done) develop standard message templates
  • distribute info to members on what to expect, how to use
  • test with each member; identify numbers that should not be called by automated system
  •  ? develop cheat sheet for call-out people (or managers)
  • develop process to acquaint new members with system

[edit] Options

Two offers to piggy-back on existing systems were made.

See Options

Retrieved from "http://pcsar.dyndns.org:8080/mediawiki/index.php/Automated_Call-Out"
Personal tools