Automated Call-Out

From PCSAR

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	== Accessing the system ==		== Accessing the system ==
-	Follow this link:	+	See [[Members:Contact/RapidNotify/Call-Out]]
-		+
-	https://alert-ca.rapidnotify.com/	+
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-		+
-	When calling into the 800 number to record your outgoing template	+
-	you should use one of these templates.	+
-	Write down the message you want to send before calling it in, so that a clearer message with hesitations is produced.	+
-		+
-	PCSAR has been placed on standby for	+
-	a possible search for a missing and injured	+
-	motorcyclist on the Blood Reserve near highway 2.	+
-		+
-	We could be asked to assists Lethbridge SAR tonight or tomorrow morning.	+
-		+
-	We would need ground searcher, vehicle searchers, quad and overhead team members.	+
-		+
-	Let us know if you can come either tonight or tomorrow morning by calling the call-back 403-627-5804.	+
-	We will then contact you if we are formally tasked.	+
-		+
-	Bring: ready pack, rain gear, headlamps, flashlights. Winter gear	+
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-	Terrain is: open roads, prairie, agricultural land.	+
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-	Weather forecast: low of 6 deg C tonight, high of 9 tomorrow. 35 km/h wind.	+
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-	Expect to be in the field overnight or for most of the day tomorrow.	+
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-	If you need to discuss your response, call the call-back: 403-627-5804.	+
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-	'''Emergency Template'''	+
-		+
-	This is a Search and Rescue ''emergency'' message as of _________ (date & time).	+
-	We have been tasked for a search for ________ (e.g. elderly woman, 4 yr old, 3 snowmobilers).	+
-	The type of searchers required are___________.	+
-	Searchers will be mustering at__________(location)	+
-	at __________________ (time).	+
-	Check your email for details.	+
-	If you need to discuss your participation, call 403-627-5804.	+
-		+
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-	PCSAR on standby 4 search 4 injured motorcyclist Blood Reserve. Call 627-5804 if available tonight or in morning	+
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-	This is a message from Rapid Notify. We have detected that this is an answering machine. If this is actually a human, please press 1.	+
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-	The message has ended, if you wish to hear the message again, remain on the line. Otherwise just hang up.	+
-		+
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-	To listen to this message again press 1.	+
-	If you can respond to this alert press 9.	+
-	If you are unable to respond this alert, press 6.	+
-		+
-	Using your numeric keypad enter the number of minutes it will take you to respond and the press the # sign.	+
-	To step back one level press the * key.	+
-		+
-	You have entered 0 minutes.	+
-	If this is correct press the # key.	+
-	To step back one level press the * key.	+
-		+
-	Thank you. Goodbye.	+
-		+
-		+
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-		+
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-	'''Test Messages Template'''	+
-		+
-	This is a test message for search & rescue. There is no need to	+
-	respond. This is a test only.	+
	== Deployment ==		== Deployment ==

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Revision as of 17:08, 10 August 2020

PCSAR has an automated call-out system, RapidNotify, where a computer simultaneously dials the members and plays a message alerting them to the event. Texts and e-mails can also be sent.

Accessing the system

See Members:Contact/RapidNotify/Call-Out

Deployment

• (done) set up Rapid Notify subaccount
• (done) automate updating from call-out list
• set up logins for call-out personnel, managers
  • (done) Brett, Sue, Pat
  • (done) Janet, Eric, Claus, Bryan
  • (done) Ron
  • Olga, Mavis, Roy
• train call-out personnel, managers in use of system
  • (done) Brett, Sue, Pat, Bryan
  • (done) Janet, Eric, Claus
  • (done) Linda
  • Olga, Mavis, Roy, Ron
• offer Rapid Notify course to call-out personnel, managers
• (done) develop standard message templates
• distribute info to members on what to expect, how to use
• test with each member; identify numbers that should not be called by automated system
•  ? develop cheat sheet for call-out people (or managers)
• develop process to acquaint new members with system

Options

Two offers to piggy-back on existing systems were made.

See Options