Automated Call-Out

From PCSAR

PCSAR is implementing an automated call-out system, where a computer simultaneously dials the members and plays a message alerting them to the event.

Accessing the system

Follow this link:

https://alert.rapidnotify.com/

When calling into the 800 number to record your outgoing template you should use one of these templates. Write down the message you want to send before calling it in, so that a clearer message with hestitations is produced.

Emergency Template

This is a Search and Rescue emergency message as of _________ (date & time). We have been tasked for a search for ________ (e.g. elderly woman, 4 yr old, 3 snowmobilers). The type of searchers required are___________. Searchers will be mustering at__________(location) at __________________ (time). Check your email for details. If need to discuss call 403-627-5804.

Test Messages Template

This is a test message for search & rescue. There is no need to respond. This is a test only.

Deployment

• (done) set up Rapid Notify subaccount
• (done) automate updating from call-out list
• set up logins for call-out personnel, managers
  • (done) Brett, Sue, Pat
  • (done) Janet, Eric, Claus, Bryan
  • (done) Ron
  • Olga, Mavis, Roy
• train call-out personnel, managers in use of system
  • (done) Brett, Sue, Pat, Bryan
  • (done) Janet, Eric, Claus
  • (done) Linda
  • Olga, Mavis, Roy, Ron
• offer Rapid Notify course to call-out personnel, managers
• (done) develop standard message templates
• distribute info to members on what to expect, how to use
• test with each member; identify numbers that should not be called by automated system
•  ? develop cheat sheet for call-out people (or managers)
• develop process to acquaint new members with system

Options

Two offers to piggy-back on existing systems were made.

See Options