Phone.com/Configure/Extensions/Call-Back

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Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible. 

Caller
  |
  v  
403-627-5804 (Telus) 
permanently forwarded to
  |
  v
587-315-0065 (Phone.com)
forwards to
  |
  v
Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

Contents

Changing the destination phone number

See Change destination number

Help

Phone.com provides online help in the menu at the top of its pages under "Support".

You can read further about our use of phone.com here.

Advanced

Phone.com has lots of features and can do just about anything you can imagine a phone system might do. See the online help or talk to the Technology Committee if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding to the call-back number. We can set up a special extension for you so you don't have to reenter the same configuration.

Wrong Numbers

Pat,

I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com. See: http://pcsar.dyndns.org:8080/mediawiki/index.php/Members:Phone.com/Configure/Extensions/Call-Back You may remember that you were the one that recommended this approach when Telus stopped supporting Remote Call Forwarding.

We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated in the link above). They should not affect the phone bill for 403-627-5804.

My recommendation is to simply ignore the wrong number calls.

Let me know if this makes sense, or if you have any further concerns.

-- Brett

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