Automated Call-Out

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PCSAR is planning on implementing an automated call-out system, where a computer simultaneously dials the members and plays a message alerting them to the event.

Options

Two offers to piggy-back on existing systems have been made.

See Options

Deployment

  • (done) set up Rapid Notify subaccount
  • (done) automate updating from call-out list
  • set up logins for call-out personnel, managers
    • (done) Brett, Sue, Pat
    • (done) Janet, Eric, Claus
    • Olga, Mavis, Bryan
  • train call-out personnel, managers in use of system
    • (done) Brett, Sue, Pat
    • (done) Janet, Eric, Claus
    • Olga, Mavis, Bryan
  • have call-out personnel, managers take Rapid Notify course
  • develop standard message text
    • details are available by e-mail
    • if need to discuss: 403-627-5804
    • test messages say something like "This is a test" or "Exercise"
  • distribute info to members on what to expect, how to use
  • test with each member; identify numbers that should not be called by automated system
  • develop process to acquaint new members with system
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