Automated Call-Out

From PCSAR

PCSAR is planning on implementing an automated call-out system, where a computer simultaneously dials the members and plays a message alerting them to the event.

Accessing the system

Follow this link:

https://alert.rapidnotify.com/

Deployment

• (done) set up Rapid Notify subaccount
• (done) automate updating from call-out list
• set up logins for call-out personnel, managers
  • (done) Brett, Sue, Pat
  • (done) Janet, Eric, Claus, Bryan
  • (done) Ron
  • Olga, Mavis, Roy
• train call-out personnel, managers in use of system
  • (done) Brett, Sue, Pat, Bryan
  • (done) Janet, Eric, Claus
  • (done) Linda
  • Olga, Mavis, Roy, Ron
• have call-out personnel, managers take Rapid Notify course
• develop standard message templates
• write down the message you want to send before calling it in, much more clear message is produced
  • Emergency Template:

"This is a Search and Rescue emergency message as of (date & time)

We have been tasked for a search for (briefly describe where and what the search is about. e.g. elderly woman, 4 yr old, 3 snowmobilers) The type of searchers required are___________ Searchers will be mustering at__________(location) Muster time__________________ Check your email for details. If need to discuss call: 403-627-5804

• • Test Messages Template:

This is a test message for search & rescue. There is no need to respond. This is a test only.

• distribute info to members on what to expect, how to use
• test with each member; identify numbers that should not be called by automated system
•  ? develop cheat sheet for call-out people (or managers)
• develop process to acquaint new members with system

Options

Two offers to piggy-back on existing systems were made.

See Options