Editing Automated Call-Out
From PCSAR
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- | PCSAR | + | PCSAR is planning on implementing an automated call-out system, |
where a computer simultaneously dials the members and plays a message alerting them to the event. | where a computer simultaneously dials the members and plays a message alerting them to the event. | ||
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- | == | + | == Options == |
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- | + | Two offers to piggy-back on existing systems have been made. | |
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- | + | As part of the [[Protocols/Shell H2S|H2S Protocol]], | |
- | + | Shell has offered use of their system. | |
+ | |||
+ | The Pincher Creek Community Emergency Management Agency (PCCEMA) | ||
+ | is rolling out a system of their own to notify residents of major emergencies. | ||
- | + | {| style="border:1px #AAA solid;" width="100%" | |
+ | |+ | ||
+ | ! Feature !! Shell !! PCCEMA | ||
+ | |- | ||
+ | | '''Cost''' | ||
+ | |- | ||
+ | | $ || free || one free usage per month; US$.15 per call thereafter (about CA$20 for a full call-out) | ||
+ | |- | ||
+ | | Advantage to partner || tests their system || tests their system; PCSAR callers could be asked to help with PCCEMA incident | ||
+ | |- | ||
+ | | '''Initiation''' | ||
+ | |- | ||
+ | | By phone || yes - call Shell || yes - call 24hr Customer Service | ||
+ | |- | ||
+ | | By computer || yes || yes | ||
+ | |- | ||
+ | | '''Who is Contacted''' | ||
+ | |- | ||
+ | | Predefined lists || one || unlimited | ||
+ | |- | ||
+ | | Merge lists || no || yes, but duplicates called multiple times | ||
+ | |- | ||
+ | | Select from within list || no || no | ||
+ | |- | ||
+ | | Phone numbers per contact || 3 || 3 | ||
+ | |- | ||
+ | | Dial an extension || no || no | ||
+ | |- | ||
+ | | Play person's name - who is being asked for? || no || no | ||
+ | |- | ||
+ | | '''Messages''' | ||
+ | |- | ||
+ | | Prerecorded messages || yes? || yes | ||
+ | |- | ||
+ | | Record on the fly || no || yes | ||
+ | |- | ||
+ | | Caller ID displayed || Shell's phone number || Any phone number | ||
+ | |- | ||
+ | | Send text message || no || yes | ||
+ | |- | ||
+ | | Send email || no, but PCSAR provides || yes | ||
+ | |- | ||
+ | | '''Reports''' | ||
+ | |- | ||
+ | | verbal || yes? || no | ||
+ | |- | ||
+ | | e-mail || yes? || yes | ||
+ | |- | ||
+ | | online || no || yes | ||
+ | |- | ||
+ | | who called || yes || yes | ||
+ | |- | ||
+ | | which lines answered || yes? || yes | ||
+ | |- | ||
+ | | Response, I can come || yes || yes | ||
+ | |- | ||
+ | | Response, How long before I'm there || no || yes | ||
+ | |} |