Automated Call-Out
From PCSAR
(Difference between revisions)
(→Options) |
(→Options) |
||
| Line 21: | Line 21: | ||
|- | |- | ||
| Advantage to partner || tests their system || tests their system; PCSAR callers could be asked to help with PCCEMA incident | | Advantage to partner || tests their system || tests their system; PCSAR callers could be asked to help with PCCEMA incident | ||
| + | |- | ||
| + | | '''Initiation''' | ||
| + | |- | ||
| + | | By phone || yes - call Shell || yes - call 24hr Customer Service | ||
| + | |- | ||
| + | | By computer || yes || yes | ||
|- | |- | ||
| '''Who is Contacted''' | | '''Who is Contacted''' | ||
| Line 41: | Line 47: | ||
|- | |- | ||
| Record on the fly || no || yes | | Record on the fly || no || yes | ||
| + | |- | ||
| + | | Caller ID displayed || Shell's phone number || Any phone number | ||
|- | |- | ||
| Send text message || no || yes | | Send text message || no || yes | ||
| Line 46: | Line 54: | ||
| Send email || no, but PCSAR provides || yes | | Send email || no, but PCSAR provides || yes | ||
|- | |- | ||
| - | | | + | | '''Reports''' |
| + | |- | ||
| + | | verbal || yes? || no | ||
| + | |- | ||
| + | | e-mail || yes? || yes | ||
| + | |- | ||
| + | | online || no || yes | ||
| + | |- | ||
| + | | who called || yes || yes | ||
| + | |- | ||
| + | | which lines answered || yes? || yes | ||
| + | |- | ||
| + | | Response, I can come || yes || yes | ||
| + | |- | ||
| + | | Response, How long before I'm there || no || yes | ||
|} | |} | ||
Revision as of 22:03, 16 July 2012
PCSAR is planning on implementing an automated call-out system, where a computer simultaneously dials the members and plays a message alerting them to the event.
Options
Two offers to piggy-back on existing systems have been made.
As part of the H2S Protocol, Shell has offered use of their system.
The Pincher Creek Community Emergency Management Agency (PCCEMA) is rolling out a system of their own to notify residents of major emergencies.
| Feature | Shell | PCCEMA |
|---|---|---|
| Cost | ||
| $ | free | one free usage per month; US$.15 per call thereafter (about CA$20 for a full call-out) |
| Advantage to partner | tests their system | tests their system; PCSAR callers could be asked to help with PCCEMA incident |
| Initiation | ||
| By phone | yes - call Shell | yes - call 24hr Customer Service |
| By computer | yes | yes |
| Who is Contacted | ||
| Predefined lists | one | unlimited |
| Merge lists | no | yes, but duplicates called multiple times |
| Select from within list | no | no |
| Phone numbers per contact | 3 | 3 |
| Dial an extension | no | no |
| Play person's name - who is being asked for? | no | no |
| Messages | ||
| Prerecorded messages | yes? | yes |
| Record on the fly | no | yes |
| Caller ID displayed | Shell's phone number | Any phone number |
| Send text message | no | yes |
| Send email | no, but PCSAR provides | yes |
| Reports | ||
| verbal | yes? | no |
| yes? | yes | |
| online | no | yes |
| who called | yes | yes |
| which lines answered | yes? | yes |
| Response, I can come | yes | yes |
| Response, How long before I'm there | no | yes |
