Automated Call-Out

From PCSAR

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| Response, How long before I'm there || no || yes
| Response, How long before I'm there || no || yes
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== Deployment ==
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* (done) set up Rapid Notify subaccount
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* (done) automate updating from call-out list
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* set up logins for call-out personnel, managers
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* train call-out personnel, managers in use of system
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* have call-out personnel, managers take Rapid Notify course
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* develop standard message text
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* distribute info to members on what to expect, how to use
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* test with each member; identify numbers that should not be called by automated system

Revision as of 11:30, 20 February 2013

PCSAR is planning on implementing an automated call-out system, where a computer simultaneously dials the members and plays a message alerting them to the event.

Options

Two offers to piggy-back on existing systems have been made.

As part of the H2S Protocol, Shell has offered use of their system.

The Pincher Creek Community Emergency Management Agency (PCCEMA) is rolling out a system of their own to notify residents of major emergencies.

There was also a commercial option that Eric Bruder was looking at. Unfortunately, I don't have the details on which system that was.

Feature Shell PCCEMA
Terms
Cost free one free usage per month; thereafter US$.15/call (about CA$20 for a full call-out)
Advantage to partner tests their system; practice tests their system; PCSAR callers could be asked to help with PCCEMA incident
Future long term PCCEMA is renegotiating with its supplier RapidFire in one year; expect to be able to continue offer to PCSAR
Initiation
By phone yes - call Shell yes - call 24hr Customer Service, provide password
By computer no yes
Who is Contacted
Predefined lists one unlimited; e.g. each type of call
Select from within list no no
Merge lists no yes, but duplicates called multiple times
Call only those that haven't already been called on another list no no
Try again - call those that didn't answer no yes
Phone numbers per contact (list entry) 2 (but multiple entries) 3 (but multiple entries)
Dial an extension no no
Play person's name - who is being asked for? no no
Messages
Prerecorded messages 1+test unlimited
Record on the fly no yes
Caller ID displayed Shell's phone number Any phone number; Call Back #
Send text message no yes
Send email no, but PCSAR provides yes
Reports
verbal no no
e-mail no yes
online no yes
who was called no yes
which numbers answered no yes
Response, I can come no yes
Response, How long before I'm there no yes

Deployment

  • (done) set up Rapid Notify subaccount
  • (done) automate updating from call-out list
  • set up logins for call-out personnel, managers
  • train call-out personnel, managers in use of system
  • have call-out personnel, managers take Rapid Notify course
  • develop standard message text
  • distribute info to members on what to expect, how to use
  • test with each member; identify numbers that should not be called by automated system
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