Automated Call-Out

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PCSAR is planning on implementing an automated call-out system,
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PCSAR has an automated call-out system, {{contact|Rave}} (previously {{contact|RapidNotify}}),
where a computer simultaneously dials the members and plays a message alerting them to the event.
where a computer simultaneously dials the members and plays a message alerting them to the event.
 +
Texts and e-mails can also be sent.
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== Options ==
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== Accessing the system ==
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* https://www.getrave.ca/login/pcremo
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Two offers to piggy-back on existing systems have been made.
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See [[Members:Contact/Rave/Automated Alert System]]
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* {{subpage|Templates}}
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As part of the [[Protocols/Shell H2S|H2S Protocol]],
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Shell has offered use of their system.
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The Pincher Creek Community Emergency Management Agency (PCCEMA)
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is rolling out a system of their own to notify residents of major emergencies.
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There was also a commercial option that Eric Bruder was looking at.
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Unfortunately, I don't have the details on which system that was.
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{| style="border:1px #AAA solid;" width="100%"
 
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! Feature !! Shell !! PCCEMA
 
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|-
 
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| '''Terms'''
 
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|-
 
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| Cost || free || one free usage per month; thereafter US$.15/call (about CA$20 for a full call-out)
 
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|-
 
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| Advantage to partner || tests their system; practice || tests their system; PCSAR callers could be asked to help with PCCEMA incident
 
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|-
 
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| Future || long term || PCCEMA is renegotiating with its supplier RapidFire in one year; expect to be able to continue offer to PCSAR
 
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|-
 
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| '''Initiation'''
 
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|-
 
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| By phone || yes - call Shell || yes - call 24hr Customer Service, provide password
 
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|-
 
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| By computer || no || yes
 
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|-
 
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| '''Who is Contacted'''
 
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|-
 
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| Predefined lists || one || unlimited; e.g. each type of call
 
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|-
 
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| Select from within list || no || no
 
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|-
 
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| Merge lists || no || yes, but duplicates called multiple times
 
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|-
 
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| Call only those that haven't already been called on another list || no || no
 
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|-
 
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| Try again - call those that didn't answer || no || yes
 
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|-
 
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| Phone numbers per contact (list entry) || 2 (but multiple entries) || 3 (but multiple entries)
 
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|-
 
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| Dial an extension || no || no
 
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|-
 
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| Play person's name - who is being asked for? || no || no
 
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|-
 
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| '''Messages'''
 
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|-
 
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| Prerecorded messages || 1+test || unlimited
 
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|-
 
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| Record on the fly || no || yes
 
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|-
 
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| Caller ID displayed || Shell's phone number || Any phone number; Call Back #
 
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|-
 
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| Send text message || no || yes
 
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|-
 
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| Send email || no, but PCSAR provides || yes
 
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|-
 
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| '''Reports'''
 
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|-
 
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| verbal || no || no
 
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|-
 
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| e-mail || no || yes
 
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|-
 
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| online || no || yes
 
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|-
 
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| who was called || no || yes
 
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|-
 
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| which numbers answered || no || yes
 
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| Response, I can come || no || yes
 
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| Response, How long before I'm there || no || yes
 
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|}
 
== Deployment ==
== Deployment ==
* (done) set up Rapid Notify subaccount
* (done) set up Rapid Notify subaccount
Line 84: Line 13:
* set up logins for call-out personnel, managers
* set up logins for call-out personnel, managers
** (done) Brett, Sue, Pat
** (done) Brett, Sue, Pat
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** (done) Janet, Eric, Claus
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** (done) Janet, Eric, Claus, Bryan
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** Olga, Mavis, Bryan
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** (done) Ron
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** Olga, Mavis, Roy
* train call-out personnel, managers in use of system
* train call-out personnel, managers in use of system
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** (done) Brett, Sue, Pat
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** (done) Brett, Sue, Pat, Bryan
** (done) Janet, Eric, Claus
** (done) Janet, Eric, Claus
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** Olga, Mavis, Bryan
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** (done) Linda
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* have call-out personnel, managers take Rapid Notify course
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** Olga, Mavis, Roy, Ron
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* develop standard message text
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* offer Rapid Notify course to call-out personnel, managers
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** details are available by e-mail
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* (done) develop standard message templates
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** if need to discuss: 403-627-5804
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* distribute info to members on what to expect, how to use
* distribute info to members on what to expect, how to use
* test with each member; identify numbers that should not be called by automated system
* test with each member; identify numbers that should not be called by automated system
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* ? develop cheat sheet for call-out people (or managers)
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* develop process to acquaint new members with system
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== Options ==
 +
Two offers to piggy-back on existing systems were made.
 +
 +
See {{subpage|Options}}

Current revision

PCSAR has an automated call-out system, Rave (previously RapidNotify), where a computer simultaneously dials the members and plays a message alerting them to the event. Texts and e-mails can also be sent.

[edit] Accessing the system

See Members:Contact/Rave/Automated Alert System

[edit] Deployment

  • (done) set up Rapid Notify subaccount
  • (done) automate updating from call-out list
  • set up logins for call-out personnel, managers
    • (done) Brett, Sue, Pat
    • (done) Janet, Eric, Claus, Bryan
    • (done) Ron
    • Olga, Mavis, Roy
  • train call-out personnel, managers in use of system
    • (done) Brett, Sue, Pat, Bryan
    • (done) Janet, Eric, Claus
    • (done) Linda
    • Olga, Mavis, Roy, Ron
  • offer Rapid Notify course to call-out personnel, managers
  • (done) develop standard message templates
  • distribute info to members on what to expect, how to use
  • test with each member; identify numbers that should not be called by automated system
  •  ? develop cheat sheet for call-out people (or managers)
  • develop process to acquaint new members with system

[edit] Options

Two offers to piggy-back on existing systems were made.

See Options

Retrieved from "http://pcsar.dyndns.org:8080/mediawiki/index.php/Automated_Call-Out"
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