Automated Call-Out

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PCSAR is planning on implementing an automated call-out system, where a computer simultaneously dials the members and plays a message alerting them to the event.

Options

Two offers to piggy-back on existing systems have been made.

As part of the H2S Protocol, Shell has offered use of their system.

The Pincher Creek Community Emergency Management Agency (PCCEMA) is rolling out a system of their own to notify residents of major emergencies.

There was also a commercial option that Eric Bruder was looking at. Unfortunately, I don't have the details on which system that was.

Feature Shell PCCEMA
Terms
Cost free one free usage per month; US$.15 per call thereafter (about CA$20 for a full call-out)
Advantage to partner tests their system tests their system; PCSAR callers could be asked to help with PCCEMA incident
Future long term PCCEMA is renegotiating with its supplier RapidFire in one year; expect to be able to continue offer to PCSAR
Initiation
By phone yes - call Shell yes - call 24hr Customer Service
By computer no yes
Who is Contacted
Predefined lists one unlimited; e.g. each type of call
Merge lists no yes, but duplicates called multiple times
Select from within list no no
Call only those that haven't already been called no no
Try again no yes
Phone numbers per contact (list entry) 2 3
Dial an extension no no
Play person's name - who is being asked for? no no
Messages
Prerecorded messages 1+test unlimited
Record on the fly no yes
Caller ID displayed Shell's phone number Any phone number; Call Back #
Send text message no yes
Send email no, but PCSAR provides yes
Reports
verbal yes? no
e-mail yes? no
online no yes
who called yes yes
which numbers answered yes? yes
Response, I can come yes yes
Response, How long before I'm there no yes
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