Editing Phone.com/Configure/Extensions/Call-Back

From PCSAR

Jump to: navigation, search

Warning: You are not logged in. Your IP address will be recorded in this page's edit history.

The edit can be undone. Please check the comparison below to verify that this is what you want to do, and then save the changes below to finish undoing the edit.

Current revision Your text
Line 1: Line 1:
-
Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.
+
Pincher SAR has a phone system called phone.com that allows us to give
 +
out a permanent phone number that doesn't change when new people switch
 +
into roles.
-
Caller
+
I've set up the extension for you:
-
|
+
-
v
+
-
403-627-5804 (Telus)
+
-
permanently forwarded to
+
-
|
+
-
v
+
-
587-315-0065 (Phone.com)
+
-
forwards to
+
-
|
+
-
v
+
-
Manager(s)/Call-Back Person
+
-
(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)
+
It's configured to forward to your home number.
== Changing the destination phone number ==
== Changing the destination phone number ==
-
See {{subpage|Change destination number}}
+
=== Login ===
 +
[[Image:Phone.com call-back extension login labelled.png|200px|right]]
 +
You can change the destination phone nmuber by going to:
-
== Help ==
+
https://control.phone.com/login?role=voip
-
Phone.com provides
+
-
online help in the menu at the top of its pages under "Support".
+
-
You can read further about our
+
Click on the word '''EXTENSION'''
-
use of phone.com [[Phone.com|here]].
+
('''<span style='color: #ba0000;'>A</span>''').
-
== Advanced ==
+
-
Phone.com has lots of features and can do just about anything you can imagine a phone system might do.
+
-
See the online help or talk to the [[Technology Committee]] if you'd like to explore them.
+
-
If you're using a complex setting, you might want to save it for the next time you're responding
+
Enter
-
to the call-back number.
+
* Phone number: 855-727-6825
-
We can set up a special extension for you so you don't have to reenter the same configuration.
+
* Extension: 200
 +
* Password: XXXXXX
 +
('''<span style='color: #ba0000;'>B</span>''').
-
== Wrong Numbers ==
+
Get the password from
-
Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.
+
{{subpage|Password|this link}},
 +
another search manager, call-back person
 +
on the [[Technology Committee]].
 +
(It's not printed on this public page because it could be abused.)
-
Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
+
<br clear=all>
 +
=== Main Screen ===
 +
[[Image:Phone.com call-back extension main screen labelled.png|400px|right]]
 +
Once you're logged in you'll be shown the main screen for the Call-Back extension.
 +
On the left side theirs a menu.
 +
Click on "Settings"
 +
('''<span style='color: #ba0000;'>A</span>''').
 +
<br clear=all>
-
I looked into P K F Medical which we occasionally get calls for on the call-back line.
+
=== Call Handling Rules ===
 +
[[Image:Phone.com call-back extension Call Handling Rules screen labelled.png|600px|right]]
 +
On the left menu under '''Settings''',
 +
click on '''Call Handling Rules'''
 +
('''<span style='color: #ba0000;'>A</span>''').
 +
 
 +
You can now enter the new number you want the Call-Back number to be forwarded to.
 +
('''<span style='color: #ba0000;'>B</span>''').
 +
 
 +
Make sure the "'''Ring above number for'''"
 +
is set to the maximum '''90 seconds'''
 +
('''<span style='color: #ba0000;'>C</span>''').
 +
 
 +
Click on the gear icon for Advanced Configuration
 +
('''<span style='color: #ba0000;'>D</span>''').
 +
<br clear=all>
 +
 
 +
=== Advanced Configuration ===
 +
[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png|600px|right]]
 +
The display will expand to show you the advanced configuration.
 +
 
 +
Set "'''Caller ID to show me'''" to
 +
"'''Caller's ID'''"
 +
so your phone will show who's calling (e.g. the RCMP)
 +
('''<span style='color: #ba0000;'>A</span>''').
 +
 
 +
Alternatively
 +
you can set it to
 +
"'''Called Number'''",
 +
if you want to set a special ring tone on your phone for calls to the Call-Back number.
 +
The number that will show up will actually be 587-315-0065
 +
rather than 403-627-5804
 +
because of our two-step call forwarding configuration.
 +
 
 +
Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back".
 +
Or leave it blank if you don't care
 +
('''<span style='color: #ba0000;'>B</span>''').
 +
 
 +
Set "Screening" to "Off" to have the call go through immediately when you answer
 +
('''<span style='color: #ba0000;'>C</span>''').
 +
 
 +
If you set it to "On", you'll hear a message like:
 +
 
 +
Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore.
 +
 
 +
This can be useful if someone else (or an answering machine) might answer your phone and
 +
you want the caller to just hear ringing if it's the wrong person.
 +
 
 +
=== Save Settings ===
 +
When you make changes, click on "'''Save Rule Settings'''"
 +
('''<span style='color: #ba0000;'>D</span>''').
 +
<br clear=all>
 +
 
 +
=== Test ===
 +
Call in to the Call-Back Number (403-627-5804) from another phone
 +
and check to see whether your change to the destination number is working.
 +
== Help ==
 +
There's online help in the menu under "Support". You can read further about our
 +
use of phone.com [[Phone.com|here]]
-
They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.
+
== Test your personal emergency extension ==
 +
Now you can test your call forwarding settings.
-
At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.
+
# Call 1-855-855-5899 from another phone line (not one of the phone lines you specified)
-
We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
+
Your call should be forwarded to all the phones you specified.
 +
Check to see if things ring the way you want, and that you can talk to the calling party.
-
The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.
+
If you share the phone numbers with other people in your family or coworkers, let them know that if they can't pass the phone to you
 +
they should just hang up. They should ''NOT'' press 1.
 +
Your other phones will continue to ring.
 +
And in a real emergency, this will allow the phones of the other agency members to continue to ring until someone is able to take the call.

Please note that all contributions to PCSAR are considered to be released under the Attribution-Share Alike 3.0 Unported (see PCSAR:Copyrights for details). If you don't want your writing to be edited mercilessly and redistributed at will, then don't submit it here.
You are also promising us that you wrote this yourself, or copied it from a public domain or similar free resource. DO NOT SUBMIT COPYRIGHTED WORK WITHOUT PERMISSION!


Cancel | Editing help (opens in new window)

Templates used on this page:

Retrieved from "http://pcsar.dyndns.org:8080/mediawiki/index.php/Phone.com/Configure/Extensions/Call-Back"