Editing Phone.com/Configure/Extensions/Call-Back

From PCSAR

Warning: You are not logged in. Your IP address will be recorded in this page's edit history.

The edit can be undone. Please check the comparison below to verify that this is what you want to do, and then save the changes below to finish undoing the edit.

Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.

Caller
   |
   v  
 403-627-5804 (Telus) 
 permanently forwarded to
   |
   v
 587-315-0065 (Phone.com)
 forwards to
   |
   v
 Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

== Changing the destination phone number ==
=== Login ===
[[Image:Phone.com call-back extension login labelled.png|200px|right]]
You can change the destination phone number by going to:

https://control.phone.com/login?role=voip

Click on the word '''EXTENSION'''
('''A''').

Enter
* Phone number: 855-727-6825
* Extension: 200
* Password: XXXXXX
('''B''').

Get the password from 
{{subpage|Password|this link}},
another search manager, call-back person
or the [[Technology Committee]].
(It's not printed on this public page because it could be abused.)

Click on '''Login'''
('''C''').

=== Main Screen ===
[[Image:Phone.com call-back extension main screen labelled.png|400px|right]]
Once you're logged in you'll be shown the main screen for the Call-Back extension.

On the left side there's a menu.
Click on "Settings"
('''A''').

=== Call Handling Rules ===
[[Image:Phone.com Call Handling Rules screen labelled.png|200px|right]]
On the left menu under '''Settings''',
click on '''Call Handling Rules'''
('''A''').

=== Forwarding to a Phone Number ===
You can now enter the new number you want the Call-Back number to be forwarded to.
('''B''').

Make sure the "'''Ring above number for'''"
is set to the maximum '''90 seconds'''
('''C''').

Click on the gear icon for Advanced Configuration
('''D''').
 
[[Image:Phone.com call-back extension Call Handling Rules details labelled.png|400px]]

==== Advanced Configuration ====
The display will expand to show you the advanced configuration.

Set "'''Caller ID to show me'''" to 
"'''Caller's ID'''"
so your phone will show who's calling (e.g. the RCMP)
('''A''').

Alternatively 
you can set it to
"'''Called Number'''",
if you want to set a special ring tone on your phone for calls to the Call-Back number.
The number that will show up will actually be 587-315-0065
rather than 403-627-5804
because of our two-step call forwarding configuration.

Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back".
Or leave it blank if you don't care
('''B''').

Set "Screening" to "Off" to have the call go through immediately when you answer
('''C''').

If you set it to "On", you'll hear a message like:

Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore.

This can be useful if someone else (or an answering machine) might answer your phone and
you want the caller to just hear ringing if it's the wrong person.

[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png|600px]]

=== Forwarding to the On-Call Managers ===
When we're not in the middle of an incident, the Call-Back Number can be forwarded
to all the On-Call Managers.  When the number is called, all the manager's phones will ring at once
and the first to answer will be connected to the calling party.

'''This feature is not ready to be deployed.  It first must be tested and all on-call managers trained in its usage.

Choose the "Add an Extension" icon
('''A''').

Pick "On-Call Managers (201)"
('''B''').

[[Image:Phone.com forward to an extension.pdf|600px]]

=== Save Settings ===
[[Image:Phone.com call-back extension Call Handling Rules Save labelled.png|200px|right]]
When you make changes, click on "'''Save Rule Settings'''"
('''D''').

=== Test ===
Call in to the Call-Back Number (403-627-5804) from another phone
and check to see whether your change to the destination number is working.

== Help ==
Phone.com provides
online help in the menu at the top of its pages under "Support".

You can read further about our
use of phone.com [[Phone.com|here]].
== Advanced ==
Phone.com has lots of features and can do just about anything you can imagine a phone system might do.
See the online help or talk to the [[Technology Committee]] if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding
to the call-back number.
We can set up a special extension for you so you don't have to reenter the same configuration.

== Wrong Numbers ==
Wrong numbers going to the manager on-call are inevitable.  People misdial.  People get confused.  People have old or wrong numbers.

Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.

I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down.  There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065.  We've since taken up that number as a necessary link of our call-back system through phone.com.

We get wrong number calls to this number which get forwarded to the manager on-call.  Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated above).  They should not affect the phone bill for 403-627-5804.

Please note that all contributions to PCSAR are considered to be released under the Attribution-Share Alike 3.0 Unported (see PCSAR:Copyrights for details). If you don't want your writing to be edited mercilessly and redistributed at will, then don't submit it here.
You are also promising us that you wrote this yourself, or copied it from a public domain or similar free resource. DO NOT SUBMIT COPYRIGHTED WORK WITHOUT PERMISSION!

Summary:

Cancel | Editing help (opens in new window)

Templates used on this page:

Template:Subpage

Retrieved from "http://pcsar.dyndns.org:8080/mediawiki/index.php/Phone.com/Configure/Extensions/Call-Back"

Editing Phone.com/Configure/Extensions/Call-Back

From PCSAR

Views

Personal tools

Navigation

Search

Toolbox

@@ Line 17: / Line 17: @@
 == Changing the destination phone number ==
-See {{subpage|Change destination number}}
+=== Login ===
+[[Image:Phone.com call-back extension login labelled.png|200px|right]]
+You can change the destination phone number by going to:
+https://control.phone.com/login?role=voip
+Click on the word '''EXTENSION'''
+('''<span style='color: #ba0000;'>A</span>''').
+Enter
+* Phone number: 855-727-6825
+* Extension: 200
+* Password: XXXXXX
+('''<span style='color: #ba0000;'>B</span>''').
+Get the password from
+{{subpage|Password|this link}},
+another search manager, call-back person
+or the [[Technology Committee]].
+(It's not printed on this public page because it could be abused.)
+Click on '''Login'''
+('''<span style='color: #ba0000;'>C</span>''').
+<br clear=all>
+=== Main Screen ===
+[[Image:Phone.com call-back extension main screen labelled.png|400px|right]]
+Once you're logged in you'll be shown the main screen for the Call-Back extension.
+On the left side there's a menu.
+Click on "Settings"
+('''<span style='color: #ba0000;'>A</span>''').
+<br clear=all>
+=== Call Handling Rules ===
+[[Image:Phone.com Call Handling Rules screen labelled.png|200px|right]]
+On the left menu under '''Settings''',
+click on '''Call Handling Rules'''
+('''<span style='color: #ba0000;'>A</span>''').
+=== Forwarding to a Phone Number ===
+You can now enter the new number you want the Call-Back number to be forwarded to.
+('''<span style='color: #ba0000;'>B</span>''').
+Make sure the "'''Ring above number for'''"
+is set to the maximum '''90 seconds'''
+('''<span style='color: #ba0000;'>C</span>''').
+Click on the gear icon for Advanced Configuration
+('''<span style='color: #ba0000;'>D</span>''').
+<br clear=all>
+[[Image:Phone.com call-back extension Call Handling Rules details labelled.png|400px]]
+==== Advanced Configuration ====
+The display will expand to show you the advanced configuration.
+Set "'''Caller ID to show me'''" to
+"'''Caller's ID'''"
+so your phone will show who's calling (e.g. the RCMP)
+('''<span style='color: #ba0000;'>A</span>''').
+Alternatively
+you can set it to
+"'''Called Number'''",
+if you want to set a special ring tone on your phone for calls to the Call-Back number.
+The number that will show up will actually be 587-315-0065
+rather than 403-627-5804
+because of our two-step call forwarding configuration.
+Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back".
+Or leave it blank if you don't care
+('''<span style='color: #ba0000;'>B</span>''').
+Set "Screening" to "Off" to have the call go through immediately when you answer
+('''<span style='color: #ba0000;'>C</span>''').
+If you set it to "On", you'll hear a message like:
+    Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore.
+This can be useful if someone else (or an answering machine) might answer your phone and
+you want the caller to just hear ringing if it's the wrong person.
+[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png|600px]]
+=== Forwarding to the On-Call Managers ===
+When we're not in the middle of an incident, the Call-Back Number can be forwarded
+to all the On-Call Managers.  When the number is called, all the manager's phones will ring at once
+and the first to answer will be connected to the calling party.
+'''This feature is not ready to be deployed.  It first must be tested and all on-call managers trained in its usage.
+Choose the "Add an Extension" icon
+('''<span style='color: #ba0000;'>A</span>''').
+Pick "On-Call Managers (201)"
+('''<span style='color: #ba0000;'>B</span>''').
+[[Image:Phone.com forward to an extension.pdf|600px]]
+=== Save Settings ===
+[[Image:Phone.com call-back extension Call Handling Rules Save labelled.png|200px|right]]
+When you make changes, click on "'''Save Rule Settings'''"
+('''<span style='color: #ba0000;'>D</span>''').
+<br clear=all>
+=== Test ===
+Call in to the Call-Back Number (403-627-5804) from another phone
+and check to see whether your change to the destination number is working.
 == Help ==