Phone.com/Configure/Extensions/Call-Back

From PCSAR

< Phone.com | Configure | Extensions(Difference between revisions)
Jump to: navigation, search
Current revision (20:07, 8 June 2018) (edit) (undo)
(→Wrong Numbers)
 
(68 intermediate revisions not shown.)
Line 1: Line 1:
-
Pincher SAR has a phone system called phone.com that allows us to give
+
Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.
-
out a permanent phone number that doesn't change when new people switch
+
-
into roles.
+
-
I've set up the extension for you:
+
Caller
 +
|
 +
v
 +
403-627-5804 (Telus)
 +
permanently forwarded to
 +
|
 +
v
 +
587-315-0065 (Phone.com)
 +
forwards to
 +
|
 +
v
 +
Manager(s)/Call-Back Person
-
It's configured to forward to your home number.
+
(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)
-
You can change the configuration yourself by going to:
+
== Changing the destination phone number ==
 +
See {{subpage|Change destination number}}
-
https://control.phone.com/login?role=voip
+
== Help ==
 +
Phone.com provides
 +
online help in the menu at the top of its pages under "Support".
-
And entering
+
You can read further about our
-
* Phone number: 855-727-6825
+
use of phone.com [[Phone.com|here]].
-
* Extension: 200
+
== Advanced ==
-
* Password: XXXXXX
+
Phone.com has lots of features and can do just about anything you can imagine a phone system might do.
 +
See the online help or talk to the [[Technology Committee]] if you'd like to explore them.
-
Click on "Settings" on the left.
+
If you're using a complex setting, you might want to save it for the next time you're responding
 +
to the call-back number.
 +
We can set up a special extension for you so you don't have to reenter the same configuration.
-
There's online help in the menu under "Support". You can read about our
+
== Wrong Numbers ==
-
use of phone.com here:
+
Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.
-
http://pcsar.dyndns.org:8080/mediawiki/index.php/Members:Phone.com
+
Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
-
(You'll need to log into the wiki to read these pages).
+
 
 +
I looked into P K F Medical which we occasionally get calls for on the call-back line.
 +
 
 +
They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.
 +
 
 +
At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.
 +
 
 +
We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
 +
 
 +
The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.

Current revision

Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible. 

Caller
  |
  v  
403-627-5804 (Telus) 
permanently forwarded to
  |
  v
587-315-0065 (Phone.com)
forwards to
  |
  v
Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

Contents

[edit] Changing the destination phone number

See Change destination number

[edit] Help

Phone.com provides online help in the menu at the top of its pages under "Support".

You can read further about our use of phone.com here.

[edit] Advanced

Phone.com has lots of features and can do just about anything you can imagine a phone system might do. See the online help or talk to the Technology Committee if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding to the call-back number. We can set up a special extension for you so you don't have to reenter the same configuration.

[edit] Wrong Numbers

Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.

Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.


I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.

We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.

Retrieved from "http://pcsar.dyndns.org:8080/mediawiki/index.php/Phone.com/Configure/Extensions/Call-Back"