Phone.com/Configure/Extensions/Call-Back

From PCSAR

< Phone.com | Configure | Extensions(Difference between revisions)
Jump to: navigation, search
(Test)
Current revision (20:07, 8 June 2018) (edit) (undo)
(Wrong Numbers)
 
(36 intermediate revisions not shown.)
Line 1: Line 1:
-
Pincher SAR has a phone system called phone.com that allows us to give
+
Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.
-
out a permanent phone number that doesn't change when new people switch
+
-
into roles.
+
-
I've set up the extension for you:
+
Caller
 +
|
 +
v
 +
403-627-5804 (Telus)
 +
permanently forwarded to
 +
|
 +
v
 +
587-315-0065 (Phone.com)
 +
forwards to
 +
|
 +
v
 +
Manager(s)/Call-Back Person
-
It's configured to forward to your home number.
+
(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)
== Changing the destination phone number ==
== Changing the destination phone number ==
-
=== Login ===
+
See {{subpage|Change destination number}}
-
[[Image:Phone.com call-back extension login labelled.png|200px|right]]
+
-
You can change the destination phone nmuber by going to:
+
-
https://control.phone.com/login?role=voip
+
== Help ==
 +
Phone.com provides
 +
online help in the menu at the top of its pages under "Support".
-
Click on the word '''EXTENSION'''
+
You can read further about our
-
('''<span style='color: #ba0000;'>A</span>''').
+
use of phone.com [[Phone.com|here]].
 +
== Advanced ==
 +
Phone.com has lots of features and can do just about anything you can imagine a phone system might do.
 +
See the online help or talk to the [[Technology Committee]] if you'd like to explore them.
-
Enter
+
If you're using a complex setting, you might want to save it for the next time you're responding
-
* Phone number: 855-727-6825
+
to the call-back number.
-
* Extension: 200
+
We can set up a special extension for you so you don't have to reenter the same configuration.
-
* Password: XXXXXX
+
-
('''<span style='color: #ba0000;'>B</span>''').
+
-
Get the password from
+
== Wrong Numbers ==
-
{{subpage|Password|this link}},
+
Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.
-
another search manager, call-back person
+
-
on the [[Technology Committee]].
+
-
(It's not printed on this public page because it could be abused.)
+
-
<br clear=all>
+
Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.
-
=== Main Screen ===
+
-
[[Image:Phone.com call-back extension main screen labelled.png|400px|right]]
+
-
Once you're logged in you'll be shown the main screen for the Call-Back extension.
+
-
On the left side theirs a menu.
 
-
Click on "Settings"
 
-
('''<span style='color: #ba0000;'>A</span>''').
 
-
<br clear=all>
 
-
=== Call Handling Rules ===
+
I looked into P K F Medical which we occasionally get calls for on the call-back line.
-
[[Image:Phone.com call-back extension Call Handling Rules screen labelled.png|600px|right]]
+
-
On the left menu under '''Settings''',
+
-
click on '''Call Handling Rules'''
+
-
('''<span style='color: #ba0000;'>A</span>''').
+
-
 
+
-
You can now enter the new number you want the Call-Back number to be forwarded to.
+
-
('''<span style='color: #ba0000;'>B</span>''').
+
-
 
+
-
Make sure the "'''Ring above number for'''"
+
-
is set to the maximum '''90 seconds'''
+
-
('''<span style='color: #ba0000;'>C</span>''').
+
-
 
+
-
Click on the gear icon for Advanced Configuration
+
-
('''<span style='color: #ba0000;'>D</span>''').
+
-
<br clear=all>
+
-
 
+
-
=== Advanced Configuration ===
+
-
[[Image:Phone.com call-back extension Call Handling Rules Advanced labelled.png|600px|right]]
+
-
The display will expand to show you the advanced configuration.
+
-
 
+
-
Set "'''Caller ID to show me'''" to
+
-
"'''Caller's ID'''"
+
-
so your phone will show who's calling (e.g. the RCMP)
+
-
('''<span style='color: #ba0000;'>A</span>''').
+
-
 
+
-
Alternatively
+
-
you can set it to
+
-
"'''Called Number'''",
+
-
if you want to set a special ring tone on your phone for calls to the Call-Back number.
+
-
The number that will show up will actually be 587-315-0065
+
-
rather than 403-627-5804
+
-
because of our two-step call forwarding configuration.
+
-
 
+
-
Set "Voice Tag" to something you'd like the phone to say when it calls you. I use "SAR Call Back".
+
-
Or leave it blank if you don't care
+
-
('''<span style='color: #ba0000;'>B</span>''').
+
-
 
+
-
Set "Screening" to "Off" to have the call go through immediately when you answer
+
-
('''<span style='color: #ba0000;'>C</span>''').
+
-
 
+
-
If you set it to "On", you'll hear a message like:
+
-
 
+
-
Hello. Call from 587-315-0065 to "SAR Call Back". Press 1 to accept or 2 to ignore.
+
-
 
+
-
This can be useful if someone else (or an answering machine) might answer your phone and
+
-
you want the caller to just hear ringing if it's the wrong person.
+
-
 
+
-
=== Save Settings ===
+
-
When you make changes, click on "'''Save Rule Settings'''"
+
-
('''<span style='color: #ba0000;'>D</span>''').
+
-
<br clear=all>
+
-
 
+
-
=== Test ===
+
-
Call in to the Call-Back Number (403-627-5804) from another phone
+
-
and check to see whether your change to the destination number is working.
+
-
== Help ==
+
-
There's online help in the menu under "Support". You can read further about our
+
-
use of phone.com [[Phone.com|here]]
+
-
== Test your personal emergency extension ==
+
They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.
-
Now you can test your call forwarding settings.
+
-
# Call 1-855-855-5899 from another phone line (not one of the phone lines you specified)
+
At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.
-
Your call should be forwarded to all the phones you specified.
+
We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.
-
Check to see if things ring the way you want, and that you can talk to the calling party.
+
-
If you share the phone numbers with other people in your family or coworkers, let them know that if they can't pass the phone to you
+
The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.
-
they should just hang up. They should ''NOT'' press 1.
+
-
Your other phones will continue to ring.
+
-
And in a real emergency, this will allow the phones of the other agency members to continue to ring until someone is able to take the call.
+

Current revision

Pincher SAR uses both Telus and Phone.com to make remote changes to the Call Back destination possible.

Caller
  |
  v  
403-627-5804 (Telus) 
permanently forwarded to
  |
  v
587-315-0065 (Phone.com)
forwards to
  |
  v
Manager(s)/Call-Back Person

(We used to be able to do this with just Telus, but they no longer offer the Advanced Call Forwarding feature we relied on.)

Contents

[edit] Changing the destination phone number

See Change destination number

[edit] Help

Phone.com provides online help in the menu at the top of its pages under "Support".

You can read further about our use of phone.com here.

[edit] Advanced

Phone.com has lots of features and can do just about anything you can imagine a phone system might do. See the online help or talk to the Technology Committee if you'd like to explore them.

If you're using a complex setting, you might want to save it for the next time you're responding to the call-back number. We can set up a special extension for you so you don't have to reenter the same configuration.

[edit] Wrong Numbers

Wrong numbers going to the manager on-call are inevitable. People misdial. People get confused. People have old or wrong numbers.

Because there are two entries into the call-back forwarding chain, the number of wrong numbers will be approximately twice that received on a typical single phone number.


I looked into P K F Medical which we occasionally get calls for on the call-back line.

They were a Calgary business which now appears to be shut down. There are no current listings for them on the web, just old yelp-like reviews/listings.

At one time they had the phone number 587-315-0065. We've since taken up that number as a necessary link of our call-back system through phone.com.

We get wrong number calls to this number which get forwarded to the manager on-call. Those wrong numbers will decrease as the old clients of P K F Medical realize they are no longer in business.

The wrong numbers are directed to phone.com (as illustrated above). They should not affect the phone bill for 403-627-5804.

Personal tools