Automated Call-Out

From PCSAR

Revision as of 22:07, 16 July 2012 (edit) Brett Wuth (Talk | contribs) (→Options) ← Previous diff		Revision as of 22:08, 16 July 2012 (edit) (undo) Brett Wuth (Talk | contribs) (→Options) Next diff →
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	| '''Messages'''		| '''Messages'''
	|-		|-
-	| Prerecorded messages || yes? || yes	+	| Prerecorded messages || unlimited? || unlimited
	|-		|-
	| Record on the fly || no || yes		| Record on the fly || no || yes

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Revision as of 22:08, 16 July 2012

PCSAR is planning on implementing an automated call-out system, where a computer simultaneously dials the members and plays a message alerting them to the event.

Options

Two offers to piggy-back on existing systems have been made.

As part of the H2S Protocol, Shell has offered use of their system.

The Pincher Creek Community Emergency Management Agency (PCCEMA) is rolling out a system of their own to notify residents of major emergencies.

Feature	Shell	PCCEMA
Cost
$	free	one free usage per month; US$.15 per call thereafter (about CA$20 for a full call-out)
Advantage to partner	tests their system	tests their system; PCSAR callers could be asked to help with PCCEMA incident
Initiation
By phone	yes - call Shell	yes - call 24hr Customer Service
By computer	no	yes
Who is Contacted
Predefined lists	one	unlimited; e.g. each type of call
Merge lists	no	yes, but duplicates called multiple times
Select from within list	no	no
Call only those that haven't already been called	no	no
Try again	no	yes
Phone numbers per contact	3	3
Dial an extension	no	no
Play person's name - who is being asked for?	no	no
Messages
Prerecorded messages	unlimited?	unlimited
Record on the fly	no	yes
Caller ID displayed	Shell's phone number	Any phone number
Send text message	no	yes
Send email	no, but PCSAR provides	yes
Reports
verbal	yes?	no
e-mail	yes?	yes
online	no	yes
who called	yes	yes
which lines answered	yes?	yes
Response, I can come	yes	yes
Response, How long before I'm there	no	yes