Automated Call-Out

From PCSAR

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PCSAR is planning on implementing an automated call-out system,
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PCSAR has an automated call-out system, {{contact|Rave}} (previously {{contact|RapidNotify}}),
where a computer simultaneously dials the members and plays a message alerting them to the event.
where a computer simultaneously dials the members and plays a message alerting them to the event.
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Texts and e-mails can also be sent.
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== Options ==
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== Accessing the system ==
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* https://www.getrave.ca/login/pcremo
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See [[Members:Contact/Rave/Automated Alert System]]
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* {{subpage|Templates}}
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Two offers to piggy-back on existing systems have been made.
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== Deployment ==
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* (done) set up Rapid Notify subaccount
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* (done) automate updating from call-out list
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* set up logins for call-out personnel, managers
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** (done) Brett, Sue, Pat
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** (done) Janet, Eric, Claus, Bryan
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** (done) Ron
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** Olga, Mavis, Roy
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* train call-out personnel, managers in use of system
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** (done) Brett, Sue, Pat, Bryan
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** (done) Janet, Eric, Claus
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** (done) Linda
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** Olga, Mavis, Roy, Ron
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* offer Rapid Notify course to call-out personnel, managers
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* (done) develop standard message templates
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* distribute info to members on what to expect, how to use
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* test with each member; identify numbers that should not be called by automated system
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* ? develop cheat sheet for call-out people (or managers)
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* develop process to acquaint new members with system
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As part of the [[Protocols/Shell H2S|H2S Protocol]],
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== Options ==
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Shell has offered use of their system.
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Two offers to piggy-back on existing systems were made.
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The Pincher Creek Community Emergency Management Agency (PCCEMA)
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is rolling out a system of their own to notify residents of major emergencies.
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{| style="border:1px #AAA solid;" width="100%"
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See {{subpage|Options}}
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! Feature !! Shell !! PCCEMA
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|-
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| '''Cost'''
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|-
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| $ || free || one free usage per month; US$.15 per call thereafter (about CA$20 for a full call-out)
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|-
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| Advantage to partner || tests their system || tests their system; PCSAR callers could be asked to help with PCCEMA incident
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|-
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| '''Initiation'''
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|-
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| By phone || yes - call Shell || yes - call 24hr Customer Service
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|-
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| By computer || no || yes
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|-
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| '''Who is Contacted'''
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|-
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| Predefined lists || one || unlimited; e.g. each type of call
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|-
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| Merge lists || no || yes, but duplicates called multiple times
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|-
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| Select from within list || no || no
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|-
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| Call only those that haven't already been called || no || no
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|-
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| Try again || no || yes
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|-
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| Phone numbers per contact || 3 || 3
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|-
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| Dial an extension || no || no
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|-
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| Play person's name - who is being asked for? || no || no
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|-
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| '''Messages'''
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|-
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| Prerecorded messages || unlimited? || unlimited
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|-
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| Record on the fly || no || yes
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|-
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| Caller ID displayed || Shell's phone number || Any phone number; Call Back #
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|-
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| Send text message || no || yes
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|-
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| Send email || no, but PCSAR provides || yes
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|-
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| '''Reports'''
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|-
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| verbal || yes? || no
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| e-mail || yes? || no
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|-
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| online || no || yes
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|-
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| who called || yes || yes
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|-
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| which numbers answered || yes? || yes
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|-
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| Response, I can come || yes || yes
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|-
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| Response, How long before I'm there || no || yes
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|}
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Current revision

PCSAR has an automated call-out system, Rave (previously RapidNotify), where a computer simultaneously dials the members and plays a message alerting them to the event. Texts and e-mails can also be sent.

[edit] Accessing the system

See Members:Contact/Rave/Automated Alert System

[edit] Deployment

  • (done) set up Rapid Notify subaccount
  • (done) automate updating from call-out list
  • set up logins for call-out personnel, managers
    • (done) Brett, Sue, Pat
    • (done) Janet, Eric, Claus, Bryan
    • (done) Ron
    • Olga, Mavis, Roy
  • train call-out personnel, managers in use of system
    • (done) Brett, Sue, Pat, Bryan
    • (done) Janet, Eric, Claus
    • (done) Linda
    • Olga, Mavis, Roy, Ron
  • offer Rapid Notify course to call-out personnel, managers
  • (done) develop standard message templates
  • distribute info to members on what to expect, how to use
  • test with each member; identify numbers that should not be called by automated system
  •  ? develop cheat sheet for call-out people (or managers)
  • develop process to acquaint new members with system

[edit] Options

Two offers to piggy-back on existing systems were made.

See Options

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