Automated Call-Out

From PCSAR

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Revision as of 20:43, 11 March 2013

PCSAR is planning on implementing an automated call-out system, where a computer simultaneously dials the members and plays a message alerting them to the event.

Options

Two offers to piggy-back on existing systems have been made.

See Options

Deployment

• (done) set up Rapid Notify subaccount
• (done) automate updating from call-out list
• set up logins for call-out personnel, managers
  • (done) Brett, Sue, Pat
  • (done) Janet, Eric, Claus
  • Olga, Mavis, Bryan
• train call-out personnel, managers in use of system
  • (done) Brett, Sue, Pat
  • (done) Janet, Eric, Claus
  • Olga, Mavis, Bryan
• have call-out personnel, managers take Rapid Notify course
• develop standard message text
  • details are available by e-mail
  • if need to discuss: 403-627-5804
  • test messages say something like "This is a test" or "Exercise"
• distribute info to members on what to expect, how to use
• test with each member; identify numbers that should not be called by automated system
• develop process to acquaint new members with system